Seasonal Guest Experience Host (Evenings & Weekends)

Navy Pier, Inc.; Chicago (IL); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Paid leave (Chicago ordinance)

Paid sick leave (Chicago ordinance)

Job summary

Navy Pier, Inc. seeks enthusiastic Seasonal Guest Experience Ambassadors for Wintrust Winter WonderFest in Chicago.

This part-time, on-site role focuses on delivering outstanding customer service to guests, staff, and tenants, ensuring a safe and enjoyable visit while guiding guests through experiences and directions. You'll work 15-20 hours weekly, including nights, weekends, and holidays, attend paid orientation and training, and uphold policies to create a welcoming and inclusive environment

Qualifications

• Prior customer service and guest-facing experience.
• Ability to communicate effectively with team members, supervisors, and guests to ensure exceptional customer service and operational success.
• Arrive on time and ready to work for all scheduled shifts.
• Follow directions given by management.
• Maintain a welcoming, inclusive, and respectful environment for all guests and team members.
• Ability to hold and operate a hand-held scanner to review and scan guest tickets.
• Ability to stand at an assigned service location and move throughout the facility as needed.
• Ability to occasionally move equipment weighing up to 50 pounds.

Responsibilities

• Provide a friendly greeting as guests come to each department to enjoy Navy Pier and Wintrust Winter WonderFest activities.
• Welcome and interact positively with guests, sharing important information and directions about experiences and other Navy Pier offerings.
• Communicate with guests by phone and with facility staff using two-way radios.
• Demonstrate kindness, professionalism, and courtesy in all interactions and communications with guests.
• Manage multiple tasks while maintaining a high level of customer service in a fast-paced environment.
• Review and scan tickets for each guest using a hand-held scanner; direct guests to appropriate areas for line management.
• Identify and communicate problems with equipment or event apparatus.
• Follow all safety and security policies.
• Assist with operational disruptions and emergency evacuations by following management direction.
• Assist in other locations and areas throughout Navy Pier and Wintrust Winter WonderFest activities as requested by leadership.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team coordination

Tools

Hand-held scanner

Job description

Navy Pier, Inc. seeks enthusiastic Seasonal Guest Experience Ambassadors for Wintrust Winter WonderFest in Chicago.

This part-time, on-site role focuses on delivering outstanding customer service to guests, staff, and tenants, ensuring a safe and enjoyable visit while guiding guests through experiences and directions. You'll work 15-20 hours weekly, including nights, weekends, and holidays, attend paid orientation and training, and uphold policies to create a welcoming and inclusive environment