Guest Experience Team

Flyover Chicago; Chicago (IL); In loco; USD 25.000 - 28.000; Tempo pieno

Descrizione del lavoro

Flyover Chicago in Chicago, IL is seeking a Guest Experience Guide (GEG) to ensure fun, safe, and efficient movement of guests through the attraction.

As a GEG you may wear multiple hats—Greeter, Flight Guide, Entry Scanner and Photographer—emphasizing outstanding guest service, accurate information, and positive interactions. Seasonal part-time and regular full-time roles are available; wage is $18/hr USD and interview discussions cover perks and benefits.

Competenze

• Availability to work a variety of shifts including days, evenings, weekends, and holidays.
• Comfortable standing for extended periods indoors and outdoors.
• Ability to lift up to 30 pounds as needed.
• Solid knowledge of Chicago and local area.
• Experience in tourism/hospitality is an asset.
• Public speaking experience is an asset.
• Fluency in a language in addition to English is an asset.

Mansioni

• Greet guests and answer questions in a welcoming and positive manner.
• Provide accurate information on experience, price, restrictions, and content.
• Capture guest photos and be knowledgeable about photo packages.
• Organize large groups into queues and communicate wait times.
• Direct guests around the attraction and assist onto the iRide gondolas.
• Ensure ride and facility safety precautions are met and report concerns.
• Lead by example to maintain Flyover procedures, safety and service standards.
• Use proper radio protocol for communications.
• Assist with evacuation and shelter-in-place procedures if needed.
• Share knowledge about Navy Pier, Chicago attractions, and local tips.
• Other duties as needed.

Conoscenze

Fun attitude

Clear communication

Flexible multitasking

Problem solving

Attention to detail

Guest service

Self-motivated energy

Descrizione del lavoro

As a Guest Experience Guide (GEG), your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction. As a guide you may wear multiple hats as a Greeter, Flight Guide, Entry Scanner, and Photographer. You will have engaging interactions with our guests by bringing your best and anticipating guests’ needs while following Flyover standards and operating procedures. The Guest Experience Guides should always strive to maintain a positive attitude and a safe environment for all guests and team members.

We are hiring for seasonal part time and regular full time GEG positions. The wage for this role is $18/hr USD and a full breakdown of perks and benefits will be discussed during the interview process.

DUTIES & RESPONSIBILITIES

Reporting to the Guest Experience Supervisors, duties include, but are not limited to:

• Greeting guests and answering questions in a welcoming and positive manner.
• Ensuring accurate information is provided to guests in terms of experience, price, restrictions, and content.
• Capturing guest photos, while being knowledgeable about photo packages and backgrounds.
• Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information.
• Directing guests around the different areas of the attraction and assisting them onto the iRide gondolas.
• Ensuring all ride and facility safety precautions are met and informing the Operator and Supervisors of any concerns.
• Lead by example to ensure Flyover Chicago operating procedures, safety of guests and team members, and service standards are consistently maintained by all team members.
• Communicate efficiently using proper radio protocol.
• Assist with evacuation and shelter-in-place procedures in the event of an emergency.
• Share knowledge with guests about Navy Pier, Chicago, and other tourist attractions around the venue.
• Other duties as needed

DESIRED SKILLS

• Ability to have fun in a creative and exciting environment
• Excellent communication skills
• Flexibility to complete various tasks in different roles
• Ability to problem solve
• High attention to detail
• Outstanding guest service skills
• Independently motivated with a consistent high level of energy

Qualifications

• Availability to work a variety of shifts including days, evenings, weekends, and Holidays
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environments
• Ability to lift loads of up to 30 pounds as necessary
• Solid knowledge base about Chicago and local area
• Experience in the tourism/hospitality industry an asset
• Public speaking experience is an asset
• Fluency in a language in addition to English is an asset

Welcoming All Applicants

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.