Seasonal Guest Experience Associate

Avari Management; Truckee (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Avari Management seeks a Front Desk Specialist to be the primary contact for guests, vendors, and owners, handling calls, emails, and chats about reservations while maintaining high satisfaction. You’ll coordinate with maintenance and housekeeping and verify unit availability for vendor visits.

This seasonal role (June–September 2026) emphasizes exceptional customer service, proactive relationship building, and smooth operations across the local management office.

Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 1 year experience in administrative or customer service style role is a bonus.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Responsibilities

• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office.
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern.
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable).
• Verify unit availability to assist with scheduling vendor or realtor visits.
• Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
• Build and maintain business relationships and open lines of communications with other internal support teams.
• Other duties as assigned because every day is different in hospitality!

Skills

Hospitality industry experience

Administrative or customer service

Time management

Tech-savvy / digital systems

Strong communication

Travel between worksites

Job description

Avari Management seeks a Front Desk Specialist to be the primary contact for guests, vendors, and owners, handling calls, emails, and chats about reservations while maintaining high satisfaction. You’ll coordinate with maintenance and housekeeping and verify unit availability for vendor visits.

This seasonal role (June–September 2026) emphasizes exceptional customer service, proactive relationship building, and smooth operations across the local management office.