Guest Experience Coordinator

Avari Management; Fort Walton Beach (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Avari Management is seeking a Front Desk Specialist to be the primary contact for guests, vendors, and owners. You will handle phone calls, emails, and chats, resolve questions about reservations, and maintain high satisfaction levels.

The role requires coordinating maintenance and housekeeping tickets and ensuring smooth daily operations. Travel between worksites is frequent; you will verify unit availability and support scheduling, while representing the company in a positive and professional

Qualifications

• Experience in hotel, hospitality, vacation, or similar industry preferred.
• Minimum 1 year in administrative or customer service roles is a bonus.
• Excellent time management and ability to handle interruptions.
• Comfortable using digital systems, mobile apps, tablets, and various software platforms.

Responsibilities

• Act as the first point of contact for guests, vendors, and owners in a local management office.
• Handle incoming calls, emails, and chats regarding reservations or concerns.
• Assist with maintenance and housekeeping ticket creation and delegation if applicable.
• Verify unit availability to assist scheduling vendor or realtor visits.
• Maintain guest satisfaction metrics and convert inquiries to reservations.
• Build relationships with internal support teams and stakeholders.
• Perform other duties as assigned in a dynamic hospitality environment.

Skills

Customer service

Administrative coordination

Tech-savvy

Communication

Tools

CRM systems

Job description

Avari Management is seeking a Front Desk Specialist to be the primary contact for guests, vendors, and owners. You will handle phone calls, emails, and chats, resolve questions about reservations, and maintain high satisfaction levels.

The role requires coordinating maintenance and housekeeping tickets and ensuring smooth daily operations. Travel between worksites is frequent; you will verify unit availability and support scheduling, while representing the company in a positive and professional