Guest Experience Specialist

Avari Management; Panama City Beach (FL); On-site; USD 42,000 - 48,000; Full time

Job summary

Avari Management is seeking a Front Desk Specialist to be the primary contact for guests, vendors, and owners. You will handle phone calls, emails, and chats to resolve reservations questions while maintaining high satisfaction and coordinating with maintenance and housekeeping.

You will verify unit availability for vendor visits, build relationships with internal teams, and support business growth while delivering warm, professional service in a dynamic hospitality environment.

Qualifications

• Experience in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 1 year experience in administrative or customer service style role is a bonus.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.

Responsibilities

• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office.
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern.
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable).
• Verify unit availability to assist with scheduling vendor or realtor visits.
• Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
• Build and maintain business relationships and open lines of communications with other internal support teams.
• Other duties as assigned because every day is different in hospitality!

Skills

Hospitality experience

Customer service

Administrative support

Time management

Job description

Avari Management is seeking a Front Desk Specialist to be the primary contact for guests, vendors, and owners. You will handle phone calls, emails, and chats to resolve reservations questions while maintaining high satisfaction and coordinating with maintenance and housekeeping.

You will verify unit availability for vendor visits, build relationships with internal teams, and support business growth while delivering warm, professional service in a dynamic hospitality environment.