Seasonal Guest Experience Ambassador

Maymont; Richmond, Northern (VA, KY); Hybrid; USD 2,066,000 - 2,480,000; Part time

Job summary

Maymont, a 100-acre historic estate and park in Richmond, VA, seeks a part-time Seasonal Guest Engagement Associate. You will be a brand ambassador, delivering excellent service before, during and after guest visits, and support at events like Bier Garden and Garden Glow.

Responsibilities include greeting guests, answering questions, processing memberships and tickets, and communicating current programs. Flexible shifts and weekend availability are required.

Qualifications

• High school diploma or GED.
• Customer service in retail, hospitality or similar guest-facing environment.

Responsibilities

• Be a first point of contact for all guests, delivering excellent customer service and gracious hospitality.
• Availability to work Bier Garden, Garden Glow events, primarily evenings and weekends.
• Work with colleagues and volunteers to help administer guest experience operations during general admission days, programs and community events.
• Provide guest support by phone or email, assisting with memberships or processing tickets.
• Maintain current information on Maymont experiences, exhibits, events and programs, and communicate offerings to guests.
• Assist park safety with enforcing park rules and policies.

Skills

Excellent customer service

Professional communication

Team collaboration

Flexible shifts

MS Office basics

Education

High school diploma or GED

Tools

MS Office

Job description

Maymont, a 100-acre historic estate and park in Richmond, VA, seeks a part-time Seasonal Guest Engagement Associate. You will be a brand ambassador, delivering excellent service before, during and after guest visits, and support at events like Bier Garden and Garden Glow.

Responsibilities include greeting guests, answering questions, processing memberships and tickets, and communicating current programs. Flexible shifts and weekend availability are required.