Seasonal Golf Shop Concierge — Elevate Member Experience

Quail West Foundation Inc; Naples (FL); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Competitive Pay

401(k) with Employer Match

Employee Assistance Program

Golf Playing & Practice Privileges

Employee Referral Bonus

Uniforms & Team Celebrations

Job summary

Quail West Foundation Inc. in Naples, FL, seeks a friendly Golf Shop Concierge to deliver exceptional member service and oversee daily shop operations during the seasonal period.

You'll welcome members, handle calls, manage tee times, and coordinate events, while maintaining a welcoming shop and promoting golf programs. This role offers a collegial team environment at a premier private club.

Qualifications

• Two or more years of experience in customer service, hospitality, retail, golf operations, or a private club environment.
• Excellent interpersonal and communication skills with a genuine passion for hospitality and member service.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook); ForeTees, Canva, and social media preferred.
• Positive, professional, and approachable personality with strong problem-solving skills.

Responsibilities

• Welcome members and guests with a friendly, professional attitude while providing exceptional service.
• Answer incoming calls, respond to inquiries, and assist members and guests with golf-related needs.
• Coordinate tee time reservations, golf lessons, reciprocal arrangements, and other golf activities.
• Manage and maintain accurate information in the ForeTees online reservation system.
• Assist with golf tournaments, special events, and member activities to ensure a seamless experience.
• Support daily Golf Shop operations, including opening and closing procedures, sales transactions, and daily reconciliation.
• Promote Club golf programs, events, and services while building positive relationships with members.
• Collaborate with Golf Management and other Club departments to ensure effective communication and exceptional service.
• Maintain a clean, organized, and welcoming Golf Shop environment.

Skills

Customer service

Hospitality

Retail operations

Private club experience

Microsoft Office

ForeTees

Canva

Social media

Tools

ForeTees

Canva

Outlook

Excel

Word

Job description

Quail West Foundation Inc. in Naples, FL, seeks a friendly Golf Shop Concierge to deliver exceptional member service and oversee daily shop operations during the seasonal period.

You'll welcome members, handle calls, manage tee times, and coordinate events, while maintaining a welcoming shop and promoting golf programs. This role offers a collegial team environment at a premier private club.