Golf Shop Concierge

Quail West Foundation Inc; Naples (FL); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Competitive Pay

401(k) with Employer Match

Employee Assistance Program

Golf Playing & Practice Privileges

Employee Referral Bonus

Uniforms & Team Celebrations

Job summary

Quail West Foundation Inc. in Naples, FL, seeks a friendly Golf Shop Concierge to deliver exceptional member service and oversee daily shop operations during the seasonal period.

You'll welcome members, handle calls, manage tee times, and coordinate events, while maintaining a welcoming shop and promoting golf programs. This role offers a collegial team environment at a premier private club.

Qualifications

• Two or more years of experience in customer service, hospitality, retail, golf operations, or a private club environment.
• Excellent interpersonal and communication skills with a genuine passion for hospitality and member service.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook); ForeTees, Canva, and social media preferred.
• Positive, professional, and approachable personality with strong problem-solving skills.

Responsibilities

• Welcome members and guests with a friendly, professional attitude while providing exceptional service.
• Answer incoming calls, respond to inquiries, and assist members and guests with golf-related needs.
• Coordinate tee time reservations, golf lessons, reciprocal arrangements, and other golf activities.
• Manage and maintain accurate information in the ForeTees online reservation system.
• Assist with golf tournaments, special events, and member activities to ensure a seamless experience.
• Support daily Golf Shop operations, including opening and closing procedures, sales transactions, and daily reconciliation.
• Promote Club golf programs, events, and services while building positive relationships with members.
• Collaborate with Golf Management and other Club departments to ensure effective communication and exceptional service.
• Maintain a clean, organized, and welcoming Golf Shop environment.

Skills

Customer service

Hospitality

Retail operations

Private club experience

Microsoft Office

ForeTees

Canva

Social media

Tools

ForeTees

Canva

Outlook

Excel

Word

Job description

Description

Quail West is seeking a friendly, organized, and service-oriented Golf Shop Concierge to provide exceptional member service and support daily Golf Shop operations at one of Southwest Florida's premier private clubs in Naples, Florida.

This is an exciting opportunity for a hospitality professional who enjoys building relationships, creating welcoming experiences, and being part of a team dedicated to delivering outstanding service. As a Golf Shop Concierge, you'll play an important role in ensuring our members and guests enjoy a seamless golf experience from start to finish.

About Quail West

Quail West is one of Southwest Florida's premier private clubs. With an engaged membership, award-winning amenities, and a collaborative team environment, we take pride in creating a workplace that feels as rewarding as it is professional. To learn more about Quail West,.

• This is a Seasonal Position, generally October through May
• Pay: $20.00 per hour
• Hours: Approximately 32 hours per week
• Schedule: Shifts scheduled between 7:15 AM - 5:00 PM; weekend availability required

Why Join the Quail West Team?

We believe exceptional golf experiences start with exceptional people. At Quail West, you'll have the opportunity to build meaningful relationships with members, work alongside a dedicated Golf Operations team, and play an important role in creating memorable experiences at our Club.

Some of Our Benefits & Perks Include:

• Competitive Pay
• 401(k) with Employer Match
• Employee Assistance Program (EAP)
• Golf Playing & Practice Privileges and Golf Shop Discounts
• Employee Referral Bonus, Uniforms & Team Member Celebrations
• And many more!

Requirements

What You'll Do

• Welcome members and guests with a friendly, professional attitude while providing exceptional service.
• Answer incoming calls, respond to inquiries, and assist members and guests with their golf-related needs.
• Coordinate tee time reservations, golf lessons, reciprocal arrangements, and other golf activities.
• Manage and maintain accurate information in the ForeTees online reservation system.
• Assist with golf tournaments, special events, and member activities to ensure a seamless experience.
• Support daily Golf Shop operations, including opening and closing procedures, sales transactions, and daily reconciliation.
• Promote Club golf programs, events, and services while building positive relationships with members.
• Collaborate with Golf Management and other Club departments to ensure effective communication and exceptional service.
• Maintain a clean, organized, and welcoming Golf Shop environment.

What We’re Looking For

• Two or more years of experience in customer service, hospitality, retail, golf operations, or a private club environment preferred.
• Excellent interpersonal and communication skills with a genuine passion for hospitality and member service.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, and Outlook); experience with ForeTees, Canva, and social media preferred.
• Positive, professional, and approachable personality with strong problem-solving skills.
• Self-motivated team player who takes initiative and pride in delivering exceptional service.
• Valid state-issued driver's license required.
• Ability to stand for extended periods, bend, reach, and lift up to 50 pounds, with or without reasonable accommodation.

Why You'll Love Working Here

• Premier Golf Environment: Be part of a prestigious private club featuring two championship golf courses and exceptional amenities.
• Member Connections: Build lasting relationships with members and guests while helping create memorable golf experiences.
• Supportive Team & Career Growth: Work alongside experienced golf professionals in a collaborative environment with opportunities to develop your hospitality and golf operations skills.