Golfshop Concierge

Quail West Golf and Country Club; Naples (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Daily meals

Playing privileges

Staff uniforms

Holiday bonus

Job summary

Quail West Golf and Country Club in Naples, FL is seeking a friendly Golf Shop Concierge to greet members, guests, and staff and ensure smooth shop operations. You will handle phone inquiries, schedule appointments, assist with reports, manage the Foretees tee time system, and coordinate club events, while promoting golf programs and superior service.

The role is on-site at the Naples club, with responsibilities spanning customer service, event support, and daily shop management to maintain the

Qualifications

• Minimum 1 year in golf shop or equivalent customer-service role.
• Strong communication and interpersonal skills.
• Passion for golf and program promotion.

Responsibilities

• Greet members, guests, and staff by name at the Golf Pro Shop.
• Answer phones and direct calls; assist with questions.
• Organize and schedule appointments for members and guests.
• Open/close the Golf Shop and reconcile daily sales.
• Manage Foretees tee time system and daily notes.
• Support tournament operations and events.
• Promote club programs and values to members.

Skills

Customer service

Greet members by name

Phone etiquette

Job description

Overview

The Golf Shop Concierge is a first point of contact for members, guests, and staff, either in person or over the phone. The Concierge will ensure a smooth operation within the Golf Shop as well as be the liaison between departments.

Experience Required

We are seeking a dynamic and customer-focused individual to join our team as a Golf Shop Concierge. While 1 year of golf shop experience is encouraged, strong candidates without direct experience will be considered if they demonstrate a passion for golf and excellent customer service skills.

Essential Responsibilities

• Greet all members, guests, and staff by name when they enter the Golf Pro Shop.
• Answer phones and direct calls, as needed. Assist with any questions or concerns.
• Organize and schedule appointments for members and their guests.
• Assist in the preparation of department reports.
• Update and maintain department policies and procedures as needed and as directed by the Head Golf Professional or Director of Golf.
• Maintain distribution/contact list for members, staff, and vendors.
• Provide overall general support for the members and their guests; exhibiting the highest level of customer service at all times.
• Promote the club's golf programs, events, and values to the membership.
• Relay important information to the management staff, including member and/or guest-related issues, equipment malfunctions, or staff concerns.
• Record Inventory for the shop and assist merchandisers to rearrange the golf shop when necessary.
• Assist with Tournament operations and event planning.
• Manage the Foretees online tee time system, including daily notes.
• Open and/or close the Golf Shop, as well as reconcile the daily sales activity.
• Manage Golf Shop marketing materials, including social media sites and fliers/postings via Canva.
• Act as Golf liaison will all departments within the club.
• All other duties as assigned.

Benefits

• Daily Employee Meals
• Playing Privileges
• Staff Uniforms
• Holiday Bonus