Seasonal Front Desk Supervisor

Cabin Juice; Colorado; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus in Winter Park, CO is seeking a Front Desk Supervisor to lead the front desk and deliver exceptional guest experiences. The position starts in late November and is full-time, onsite at Gravity Haus properties.

As a frontline leader, you will coach Front Desk Specialists, ensure service standards, coordinate events, and promote Gravity Haus memberships and amenities to guests and members.

Qualifications

• 1+ year of front desk or hospitality experience.
• Strong communication and guest-service mindset.
• Supervisory experience is a plus but not required with strong leadership.

Responsibilities

• Lead day-to-day guest experience operations and front desk staff.
• Coordinate events, community activations, and promotional initiatives.
• Handle reservations, check-in/check-out, and guest requests.
• Educate guests on Gravity Haus memberships and amenities.
• Collaborate with Front Desk, F&B, Housekeeping, Engineering, and Membership teams.
• Support scheduling, training, coaching, and SOP development.
• Manage forecasting, billing concerns, and reporting needs.
• Utilize PMS, Google Business, Slack, and membership systems.
• Drive revenue and guest engagement through hospitality and community-building.
• Represent Gravity Haus with energy and a community focus.

Skills

Customer service

Leadership

Communication

Problem solving

Tools

PMS platforms

OpenTable

Slack

Job description

Description

Join the Gravity Haus Winter Park team this winter! This position is expected to start in late November.

Gravity Haus is seeking an energetic and service-driven Front Desk Supervisor to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.

Key Responsibilities

• Lead day-to-day guest experience operations, ensuring exceptional service standards across the property and creating memorable guest and member experiences
• Coordinate and execute on-property events, community activations, and in-house marketing initiatives while partnering with local community channels and social media resources to promote offerings
• Serve as a primary point of contact for guests and members, assisting with reservations, pre-arrival planning, check-in/check-out, room assignments, guest requests, billing concerns, and post-stay follow-up
• Educate guests on Gravity Haus membership offerings, property amenities, and community programming
• Partner cross-functionally with Front Desk, Food & Beverage, Housekeeping, Engineering, and Membership teams to ensure smooth daily operations and a seamless guest experience
• Support operational leadership through scheduling, training, coaching, performance feedback, and development of team procedures, checklists, and service standards
• Assist with operational administration including forecasting hotel volume, tracking member stays and pet fees, inventory management, ordering, invoices, and reporting needs
• Utilize hotel systems and tools including PMS platforms, Google Business pages, Slack communication channels, and membership systems to support efficient operations
• Help drive revenue and engagement across the Gravity Haus portfolio through hospitality, community building, and guest relationship management
• Be an active ambassador of the Gravity Haus brand by bringing energy, personality, and a community-focused mindset to every interaction

What We’re Looking For

• 1+ years of hotel front desk or hospitality experience preferred.
• Prior supervisory experience is a plus but not required with strong leadership qualities.
• Strong communication skills and comfort using hotel/PMS platforms.
• A guest-first mindset and genuine enthusiasm for hospitality.
• Thrive in a fast-paced environment and solve problems calmly and creatively.
• Build strong working relationships across departments and collaborate naturally.
• Stay organized, think ahead, and manage shifting priorities with ease.
• Inspire teamwork and help others grow through coaching and real-time feedback.
• Ability to work a flexible schedule including weekends and holidays.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.