Seasonal Front Desk Agent — Five-Star Ski Resort

The Little Nell; Aspen (CO); In loco; USD 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

The Little Nell in Aspen seeks a Front Desk Agent for the Winter season. The role involves greeting and checking in guests, presenting hotel amenities, and coordinating with departments to fulfill guest requests.

This seasonal full-time position reports to the Front Office Manager and operates in a fast-paced, Five-Star environment. Ideal candidates have strong guest service skills, prior front desk experience, and the ability to manage reservations, payments, and guest inquiries with

Competenze

• High School Diploma or high school equivalent preferred.
• One year of customer or guest experience preferred.
• Previous front desk experience preferred.

Mansioni

• Welcome guests upon their arrival and assign rooms.
• Provide summary of the hotel and the amenities offered to guests.
• Coordinate with other departments daily needs or special requirements for all hotel guests.
• Recommend restaurants and activities for guest’s ability/skill level and interest.
• Responsible for maintaining cash bank and for daily settling of cash bank.
• Accept reservations, changes, and cancellations.
• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Comply with all policies of the hotels and Aspen One.
• Assist in emergency and security procedures as directed by management.
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand.
• Other duties as assigned

Conoscenze

Customer service

Front desk experience

Guest communication

Cash handling

Formazione

High School Diploma or equivalent

Descrizione del lavoro

The Little Nell in Aspen seeks a Front Desk Agent for the Winter season. The role involves greeting and checking in guests, presenting hotel amenities, and coordinating with departments to fulfill guest requests.

This seasonal full-time position reports to the Front Office Manager and operates in a fast-paced, Five-Star environment. Ideal candidates have strong guest service skills, prior front desk experience, and the ability to manage reservations, payments, and guest inquiries with