Seasonal Field Operations & IT Support Specialist

H&R Block; Buckeye (AZ); On-site; USD 20,664 - 30,307; Full time

Job summary

H&R Block is seeking a Seasonal Operations Technical Specialist to ensure readiness of our seasonal tax office network. You will set up offices, install hardware, maintain facilities, and support daily operations through openings, relocations, and closures.

Responsibilities include planogram execution, brand-compliant signage, routine maintenance, and coordinating with DOCs and TIAs to keep offices prepared for peak periods.

Qualifications

• Basic technical knowledge including setting up, maintaining, and troubleshooting computer hardware and office tech.

Responsibilities

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low‑voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up‑to‑date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned

Skills

Technical setup

Physical capacity

Troubleshooting

Independent worker

Microsoft Office

Tools

PC hardware

Job description

H&R Block is seeking a Seasonal Operations Technical Specialist to ensure readiness of our seasonal tax office network. You will set up offices, install hardware, maintain facilities, and support daily operations through openings, relocations, and closures.

Responsibilities include planogram execution, brand-compliant signage, routine maintenance, and coordinating with DOCs and TIAs to keep offices prepared for peak periods.