Seasonal Experience Representative

Filoli; Woodside (CA); On-site; USD 30,000 - 42,000; Part time

Job summary

Filoli in Woodside, CA seeks a Seasonal Experience Representative to warmly greet visitors and manage parking, ticketing, and arrival flow. You will rotate across parking areas, the visitor entrance, House, and Gardens, solving guest questions on the spot and ensuring seamless service from arrival to departure.

The role is outdoors, with shifts primarily evenings and weekends, 8–20 hours/week, 3.5 days minimum, and an hourly rate of $26.00.

Qualifications

• High school diploma or equivalent required; hospitality or museum experience is a plus.
• Comfortable outdoors and able to stand/walk long shifts; valid driver’s license.
• Proficient with Google Workspace, Microsoft Office, and reservation/POS systems (Altru experience a bonus).

Responsibilities

• Coordinate parking operations and direct traffic flow during peak days.
• Process admissions and ticketing using Altru or related software; assist guests.
• Open/close estate areas and maintain front-line guest readiness.

Skills

Customer service

Communication

Problem solving

Hospitality

Bilingual

Education

High school diploma or equivalent

Tools

Altru

Google Workspace

Microsoft Office

Job description

The First Impression Maker: Seasonal Experience Representative

At Filoli, every unforgettable visitor experience begins the moment a guest drives through our gates. We are seeking a Seasonal Experience Representative who brings energy, warmth, and proactive hospitality to our front lines. This position serves as the main point of contact for our visitors—balancing ticketing and estate stewardship with a crucial leadership role in managing parking operations and visitor arrival flow.

The Details

Location: Gorgeous Filoli Historic House & Garden

Position Type: Seasonal (through mid-January 2027), Non-Exempt, Hourly

Schedule: Typically 8-20 hours per week and requires a minimum availability of 3 1/2 days per week (including one weekend day). Shifts primarily on evenings and weekends - flexibility is key!

Hourly Rate: $26.00

Reports to: Assistant Guest Experience Manager - Welcoming

The Role: Hospitality Meets Arrival Logistics

This is an active, public-facing role where you will rotate throughout the estate—from the main parking areas to the visitor entrance, historic House, and formal Gardens. You are empowered to solve guest inquiries on the spot and ensure seamless service from arrival to departure.

Key Responsibilities

Parking Operations & Traffic Flow (Core Focus)

• Master the Arrival: Serve as the primary lead for parking lot operations on peak days, high-volume weekends, and major estate events.
• Guide & Direct: Safely and efficiently direct vehicle traffic, guide parking flow, and maximize space in our parking lots.
• The First Hello: Greet visitors right as they park, providing immediate wayfinding, answering initial questions, and setting a warm, friendly tone for their visit before they even reach the check-in desk.

Ticketing & Guest Engagement

• Check-In & Sales: Become a subject matter expert in our Altru ticketing software to quickly process daily admissions, event tickets, and membership purchases.
• Wayfinding & Info: Share knowledge about Filoli’s history, garden displays, natural lands, and daily schedules with enthusiasm.
• Service Resolution: Address guest questions or concerns promptly and professionally, de-escalating issues with empathy and calm.

Estate Stewardship & Daily Operations

• Opening & Closing: Execute daily opening and closing procedures for the House and Gardens, ensuring all guests safely exit at closing time.
• Property Rotations: Rotate through indoor and outdoor stations across the estate, ensuring high standards of property presentation and guest care.

Success Profile: Who You Are

• The Background: High school diploma or equivalent required (hospitality, public garden, museum, or nature center experience is a major plus!). Bilingual skills are appreciated!
• The Parking & Logistics Mindset: Comfortable taking charge outdoors in active parking environments, maintaining safety, and keeping traffic moving with a smile.
• The Tech Toolkit: Strong computer skills with experience in Google Workspace, Microsoft Office, and reservation/POS databases (Altru experience is a bonus).
• The Mindset: Dedicated to Filoli’s values of integrity, inclusion, and DEAI—treating all guests, partners, and team members with equal dignity and respect. A valid Driver’s License is required.

Physical & Outdoor Reality Check: First impressions happen in every season!

You will work outdoors across various weather conditions (sun, heat, wind, rain, and cold). You must be comfortable standing and walking for most of your shift across uneven dirt paths, gravel, inclines, and paved lots, as well as lifting/moving up to 50 lbs. (such as brochure boxes, parking cones, and signage).

Join Our Welcome Team

If you love being outdoors, enjoy active problem-solving, and want to be the welcoming face that brightens a visitor's day, we want to meet you!