Experience Host

The Inn at Mattei's Tavern, Auberge Collection; Los Olivos (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

The Inn at Mattei’s Tavern, Auberge Collection in Los Olivos is looking for an Experience Host to curate immersive, personalized experiences for our guests. You will craft memorable moments and ensure guests feel connected to the magic of our unique property.

You will organize activities, provide local information, resolve issues promptly, and collaborate with Marketing and Operations to elevate every guest stay at this Santa Ynez Valley landmark.

Qualifications

• Minimum of 2 years of experience in high-end guest service or hospitality
• Excellent interpersonal and communication skills
• Ability to multitask in a fast-paced environment
• Calm and composed under pressure
• Ability to work across departments to deliver experiences
• Proficiency with Google Workspace and POS systems
• Willingness to learn about local area attractions and experiences
• Knowledge of the Inn and Santa Ynez Valley appreciated

Responsibilities

• Create a warm and welcoming atmosphere and engage with guests to understand preferences
• Organize and coordinate activities, events, or experiences for guests
• Provide information about facilities, services, and local attractions
• Address and resolve guest concerns promptly and professionally
• Coordinate communication between guests and departments
• Develop narratives around experiences and the property
• Conduct inventory and manage OS&E related to experiences
• Place orders and maintain inventory levels
• Support planning and execution of retail pop-up events
• Educate team members to promote and deliver experiences
• Maintain documentation and reporting across operations
• Register guests and manage data in the WAY POS system
• Use Lightspeed and other systems to support daily operations

Skills

Interpersonal skills

Guest service

Multitasking

Problem solving

Collaboration across departments

PC proficiency

Flexible schedule

Event coordination

Creativity

Learning agility

Tools

Way POS system

Lightspeed

Google Workspace

Property Management Systems

Job description

Company Description

Opened in February 2023 in charming Los Olivos, The Inn at Mattei’s Tavern, Auberge Collection offers 67 luxury guest rooms, cottages, and suites that marry the simplicity of modern farmhouse design with the eclectic spirit of nearby ranch life. Set on historic grounds shaded by old-growth palm trees and surrounded by renowned vineyards, The Inn at Mattei’s Tavern originally served as a popular stagecoach stop in the late 1800s. Considered the social center of the Santa Ynez Valley through the 1930s, the property has remained a lively local landmark, revered and enjoyed for generations. Today, guests can savor farm-driven menus that celebrate the Central Coast’s land and sea, unwind at the new Lavender Barn, a luxury spa rooted in nature and renewal, and enjoy destination-inspired experiences that engage the senses.

Opened in February 2023 in charming Los Olivos, The Inn at Mattei’s Tavern, Auberge Collection offers 67 luxury guest rooms, cottages, and suites that marry the simplicity of modern farmhouse design with the eclectic spirit of nearby ranch life. Set on historic grounds shaded by old-growth palm trees and surrounded by renowned vineyards, The Inn at Mattei’s Tavern originally served as a popular stagecoach stop in the late 1800s. Considered the social center of the Santa Ynez Valley through the 1930s, the property has remained a lively local landmark, revered and enjoyed for generations. Today, guests can savor farm-driven menus that celebrate the Central Coast’s land and sea, unwind at the new Lavender Barn, a luxury spa rooted in nature and renewal, and enjoy destination-inspired experiences that engage the senses.

Job Description

Embark on an exciting journey as an Experience Host, where you will be the orchestrator of unforgettable moments, curating immersive and personalized experiences for our guests. With your vibrant personality and passion for hospitality, you'll ensure each visitor feels not just welcomed but truly connected to the magic of our establishment.

• Create a warm and welcoming atmosphere, engaging with guests to understand their preferences and needs, and ensuring a positive and personalized experience.
• Organize and coordinate activities, events, or special experiences for guests, aligning with their interests and enhancing their overall stay.
• Provide information about the facility, services, and local attractions, assisting guests in making informed decisions to maximize their enjoyment.
• Address and resolve guest concerns or issues promptly and professionally, ensuring a seamless and enjoyable experience throughout their visit.
• Act as a communication bridge between guests and various departments, facilitating requests and ensuring the smooth execution of planned activities or experiences.
• Develop and communicate compelling narratives around each experience, the property, and the Santa Ynez Valley.
• Conduct monthly inventory of OS&E and experience-related products.
• Place orders and maintain appropriate inventory levels.
• Organize and clean experience bins and closets
• Support the planning and execution of retail pop-up events in partnership with Marketing and Operations teams.
• Participate in training initiatives and contribute to team inspiration and engagement.
• Educate team members across departments to confidently promote and deliver experiences.
• Maintain open communication with operational leaders to ensure alignment on programming and offerings.
• Maintain accurate documentation, including SOP updates, internal communications, and reporting.
• Register guests and manage data within the WAY POS system.
• Utilize Lightspeed and other systems to support daily operations.

$22.75- $24.75/hour based on experience

Qualifications

• Strong interpersonal skills with a genuine passion for guest service
• Ability to multitask effectively in a fast-paced environment
• Strong problem-solving and critical-thinking abilities
• Calm and composed under pressure
• Ability to work collaboratively across departments
• Basic computer proficiency
• Flexible schedule, including weekends and holidays
• Ability to execute creative programs from concept through completion
• Knowledge of The Inn at Mattei’s Tavern and the local area (or ability to quickly learn)
• Adaptability to take on evolving responsibilities
• Minimum of 2 years of experience in high-end guest service or hospitality
• Experience coordinating events, activities, or personalized guest services
• Background in areas such as catering, events or hospitality
• Proficiency in Google Workspace (Gmail, Docs, Sheets, etc.)
• Familiarity with Property Management Systems

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.