Escape Room Guide (Seasonal) – Guest Experience Lead

The Escape Game, LLC; Lynnfield (MA); On-site; USD 18,000 - 25,000; Part time

Job summary

The Escape Game, LLC in Lynnfield, MA is seeking a seasonal Game Guide to welcome guests, guide them through exciting escape rooms, and ensure an unforgettable experience for groups of 2-12.

This part-time role requires flexible availability, physical stamina for cleaning and setup, and strong communication to connect with guests and explain game rules and procedures using our software. Training provided; you will reset games between sessions and maintain a five-star service standard.

Qualifications

• Excellent communication skills when speaking with guests.
• Flexible availability including nights, weekends, and holidays.
• Ability to perform physical tasks such as cleaning, lifting 30-40 lbs, and minor repairs.

Responsibilities

• Lead groups of 2-12 in friendly conversation and set the tone for the guests’ experience.
• Explain TEG games and products clearly to guests.
• Monitor game progress using Game Guide software and operate the HMI as needed.
• Reset and prepare games between sessions using setup sheets and components.
• Maintain cleanliness and safety of the facility and timely game resets.
• Resolve service issues promptly to ensure a five-star guest experience.

Skills

Excellent communication

Flexible availability

Tools

TEG software

HMI

Job description

The Escape Game, LLC in Lynnfield, MA is seeking a seasonal Game Guide to welcome guests, guide them through exciting escape rooms, and ensure an unforgettable experience for groups of 2-12.

This part-time role requires flexible availability, physical stamina for cleaning and setup, and strong communication to connect with guests and explain game rules and procedures using our software. Training provided; you will reset games between sessions and maintain a five-star service standard.