Seasonal Delivery Dispatcher & Operations Coordinator

Irving Energy US LLC; Concord (NH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

401k match

Paid vacation

Wellness program

EAP

Job summary

Irving Oil in Concord, NH is seeking a Seasonal Delivery Dispatcher to coordinate driver day-to-day activities while upholding safety and meeting customer needs. You will support drivers and collaborate with internal and external customers to balance priorities.

The role emphasizes organization, clear communication, problem solving, and teamwork within a fast-paced dispatch environment. Benefits include competitive pay, annual bonus, and wellness programs.

Qualifications

• Post-secondary degree or equivalent experience is an asset.
• 3-5 years’ experience in dispatch or a related field.
• Experience in a contact center or transportation environment is preferred.
• Diploma/High School equivalent is required.

Responsibilities

• Receive calls from customers, record information and prioritize urgency.
• Coordinate with Load Builders to align customer and field schedules.
• Apply policies and ensure customers are billed correctly.
• Prioritize work and escalate emergencies when needed.
• Provide status updates to Operations Managers and teams.
• Suggest improvements to boost performance and prevent issues.
• Make time-sensitive decisions to support business goals.
• Maintain call center metrics such as handle time and callbacks.
• Guide CSRs and Sales on codes, schedules and customer requests.

Skills

Attention to detail

Organizational skills

Communication skills

Problem solving

Collaboration

Education

Diploma/High School Equivalent

Post-secondary degree or equivalent experience

Job description

Irving Oil in Concord, NH is seeking a Seasonal Delivery Dispatcher to coordinate driver day-to-day activities while upholding safety and meeting customer needs. You will support drivers and collaborate with internal and external customers to balance priorities.

The role emphasizes organization, clear communication, problem solving, and teamwork within a fast-paced dispatch environment. Benefits include competitive pay, annual bonus, and wellness programs.