Seasonal Delivery Dispatcher & Operations Coordinator

A3 Irving Energy Inc; Concord (NH); Presencial; USD 32.000 - 40.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Annual bonus plan

401k company matched up to 4%

Paid vacation with buy-up option

Wellness allowance

Descripción de la vacante

Irving Oil is seeking a Seasonal Delivery Dispatcher to coordinate and manage events affecting delivery drivers, balancing safety with customer requirements. The role involves supporting drivers and collaborating with internal and external customers to ensure smooth operations.

Compensation includes an hourly rate with additional benefits and a focus on driving performance improvements. The position emphasizes teamwork, effective communication, and making timely decisions to meet business

Formación

• 3-5 years' experience in dispatch or related field.
• Post-secondary degree or equivalent is an asset.
• Experience in a contact center or transportation environment preferred.

Responsabilidades

• Receive emergency and non-emergency calls from customers, recording information and prioritizing accordingly.
• Partner with Load Builders to maintain connection with customer and field representative during scheduled work.
• Apply knowledge and policies to ensure customers are billed correctly.
• Prioritize work and escalate emergency calls when required, rescheduling less critical tasks.
• Deliver status updates to Operations Managers and other internal parties.
• Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes and technician schedules.

Conocimientos

Attention to detail

Organizational skills

Communication skills

Problem solving

Collaboration

Educación

Post-secondary degree or equivalent

Diploma/High School Equivalent

Descripción del empleo

Irving Oil is seeking a Seasonal Delivery Dispatcher to coordinate and manage events affecting delivery drivers, balancing safety with customer requirements. The role involves supporting drivers and collaborating with internal and external customers to ensure smooth operations.

Compensation includes an hourly rate with additional benefits and a focus on driving performance improvements. The position emphasizes teamwork, effective communication, and making timely decisions to meet business