Delivery Dispatcher

Irving Oil Ltd.; Lebanon (NH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Work Environment

Competitive Compensation

Paid Vacation

Wellness Support

Job summary

Irving Oil Ltd. is seeking a Seasonal Delivery Dispatcher in West Lebanon, NH.

The role focuses on coordinating and managing events that affect the delivery driver’s day, balancing safety with customer requirements, and supporting drivers and internal/external customers. You will handle emergency and non-emergency calls, work with Load Builders, ensure proper billing according to Sales Processes, and maintain critical call center metrics.

Qualifications

• Post-secondary degree or equivalent experience is an asset.
• Experience in dispatch or a related field is beneficial.

Responsibilities

• Receive emergency and non-emergency calls from customers, prioritizing calls based on importance.
• Coordinate with Load Builders to stay connected with customers and field representatives during scheduled work.
• Apply knowledge of policies and procedures to ensure customers are billed correctly per Sales Processes.
• Prioritize work and escalate emergencies as needed; reschedule less critical tasks.
• Deliver status updates to Operations Managers and internal teams.
• Propose improvements to optimize performance and resolve issues.
• Make time-sensitive decisions to support business objectives.
• Maintain call center metrics (Average Handle Time, after-call work, returned calls).
• Provide guidance to CSRs and Sales Representatives on building codes and gas codes, technician schedules, and whether customer requests can be fulfilled.

Skills

Attention to detail

Organizational skills

Communication

Problem solving

Collaboration

Education

Post-secondary degree

Job description

## Delivery DispatcherApply: West Lebanon, NH: Full time: Posted Today: R129259As a Seasonal Delivery Dispatcher, you will coordinate and manage events that can impact the delivery driver’s day. Your goal will be to balance the delivery driver’s safety, while meeting customer requirements daily. Your success will be determined by your ability to provide support to delivery drivers and collaborating directly with internal and external customers.**What We Offer:*** **Work Environment** – Be a part of a collaborative environment that cultivates individual growth* **Competitive Compensation** – Including an annual bonus plan, and 401k company matched up to 4%* **Paid Vacation** – Plus an annual option to purchase additional vacation, too* **Wellness Support** – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program**Your Responsibilities:*** Receive emergency and non-emergency calls from customers, recording significant information, and prioritizing calls based on levels of importance* Partner with Load Builders to maintain connection with both the customer and field representative in the execution of scheduled work* Apply knowledge, and application policies and procedures effectively, and understanding the Sales Processes to ensure customers are billed appropriately* Prioritize work and escalate emergency calls where required, rescheduling less critical work.* Deliver status updates and pertinent information as required to Operations Managers and various internal parties* Bring forward and implement recommendations to optimize performance and proactively resolve issues* Make difficult and time sensitive decisions to support business objectives* Maintain call center metrics (Average Handle Time, after call work, returned calls)* Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers’ request**Your Skills**:* Strong attention to detail* Organizational skills* Communication skills* Problem solving skills* Collaboration skills**Your Experience:*** Post-secondary degree or equivalent experience is an asset* 3-5 years’ experience in dispatch or a related field, preferably in a contact center or transportation environmentThe expected hourly range for this position is $23.00-$28.75. Placement within range will be based on relevant experience, qualifications, and skills*Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.*