Seasonal CX Associate — Flexible Hours, Orders & Quotes

Flinn Scientific Inc

Batavia (IL)

On-site

USD 22,000 - 28,000

Part time

14 days+

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Job summary

Flinn Scientific Inc. in Batavia, IL seeks a Part-Time Customer Experience Associate to support the Customer Experience Team with quotes, orders and data entry, and to handle back-office and phone operations.

You'll produce quotes, process orders and payments, link new customers within CRM, and communicate order updates while ensuring PCI compliance and expediting shipments when possible. This role offers flexible hours with 20 hours per week in slow months and 30+ hours during busy season

Qualifications

Strong customer service, verbal and written communication, problem-solving and critical thinking skills.
Reliability and attention to detail to support customers via email, phone and live chat channels.
Ability to work independently and as part of a team.

Responsibilities

Handle day-to-day back-office and phone operations, performing ad-hoc requests.
Produce quotes for customers and placing customer orders to maximize timely service to customers.
Process credit card payments and maintaining PCI compliance.
Initiate new customer linkage between new customers, schools, and districts within CRM.
Communicate with customers to provide updates regarding their orders, handle suppliers to expedite orders, and ensure shipments are properly arranged using the most expeditious and economical methods.