Customer Experience Associate (PT)

Flinn Scientific Inc; Batavia (IL); On-site; USD 22,000 - 28,000; Part time

Job summary

Flinn Scientific Inc. in Batavia, IL seeks a Part-Time Customer Experience Associate to support the Customer Experience Team with quotes, orders and data entry, and to handle back-office and phone operations.

You'll produce quotes, process orders and payments, link new customers within CRM, and communicate order updates while ensuring PCI compliance and expediting shipments when possible. This role offers flexible hours with 20 hours per week in slow months and 30+ hours during busy season

Qualifications

• Strong customer service, verbal and written communication, problem-solving and critical thinking skills.
• Reliability and attention to detail to support customers via email, phone and live chat channels.
• Ability to work independently and as part of a team.

Responsibilities

• Handle day-to-day back-office and phone operations, performing ad-hoc requests.
• Produce quotes for customers and placing customer orders to maximize timely service to customers.
• Process credit card payments and maintaining PCI compliance.
• Initiate new customer linkage between new customers, schools, and districts within CRM.
• Communicate with customers to provide updates regarding their orders, handle suppliers to expedite orders, and ensure shipments are properly arranged using the most expeditious and economical methods.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Critical thinking

Reliability

Attention to detail

Data entry

Word processing

Excel

Computer proficiency

CRM software

Tools

CRM software

Job description

SummaryFlinn Scientific is the industry leader in enabling science teachers to educate young minds in both the US and Canada. Our Part-Time Customer Experience Associate will work directly with the Customer Experience Team on various projects, initiatives, and data entry tasks including account linkages, orders, and quotes.Since our work is seasonal, our part time team members work 20 hours per week during slower months and flex to 30+ hours per week during busier months. Our busiest months are July-October. Our slowest months are June and December.The Customer Experience Associate – Day-to-Day:Handle day-to-day back-office and phone operations, performing ad-hoc requests.Produce quotes for customers and placing customer orders to maximize timely service to customers.Process credit card payments and maintaining PCI compliance.Initiate new customer linkage between new customers, schools, and districts within CRM.Communicate with customers to provide updates regarding their orders, handle suppliers to expedite orders, and ensure shipments are properly arranged using the most expeditious and economical methods. Includes finished goods, bulk, and repack supply items.What You Need to be SuccessfulStrong customer service, verbal and written communication, problem-solving and critical thinking skillsReliability and attention to detail, to support our customers via email, phone and live chat channelsComputer proficiencies – Experienced in the use of the Internet and ability to work in a computerized environment. Strong data entry skills and ability to create and update Word and Excel documents.Ability to self-motivate and work independently; ability to work effectively within a team.Culture is Important to Us and Should Be to YouThe Flinn Scientific Mission, Philosophy, and Values commit each of us to building strong relationships with our customers and teammates. These relationships are built upon a foundation of open communication, honesty, trust, and respect. We define the behaviors we will use to work with one another to achieve continuous improvement and growth in our roles and relationships. We believe that by embracing and practicing our core values, the culture created will push us forward in our ability to achieve both personal and company goals and make everyone’s experience at Flinn enjoyable.Flinn Scientific, Inc. is an EEO and ADA employer.