Onsite Customer Experience Specialist (Seasonal)

Flinn; Batavia (IL); On-site; USD 28,000 - 55,000; Part time

Job summary

Flinn Scientific is seeking a part-time Customer Experience associate to handle inquiries via phone, email, and live chat, and to process quotes, orders, and payments. The role requires on-site work at headquarters in Batavia, IL, with seasonal hours and a fast-paced, team-oriented environment.

The ideal candidate has strong communication skills, data entry proficiency, and the ability to learn new systems quickly. Prior customer service or hospitality experience is a plus.

Qualifications

• Proficient in computer systems, including data entry, internet navigation, and Microsoft Office (Word, Excel, Outlook)
• High school diploma required; bachelor's degree preferred
• Prior experience in customer service, retail, or hospitality environments preferred
• Strong verbal and written communication skills
• Ability to learn new systems and processes in a structured environment
• Demonstrated ability to stay organized and manage multiple tasks

Responsibilities

• Handle customer inquiries across phone, email, and live chat. No scripts--just real conversations with real people.
• Produce quotes and place orders to ensure timely, accurate service
• Process credit card payments in compliance with PCI standards
• Set up and maintain new customer accounts within our CRM, including school and district linkages
• Coordinate with suppliers to expedite orders and arrange shipments using the most efficient and cost-effective methods - across finished goods, bulk, and repack supply items
• Perform back-office tasks and ad-hoc requests as needed

Skills

Data entry

Microsoft Office

CRM systems

Communication skills

Multi-tasking

Education

High school diploma

Bachelor's degree preferred

Tools

CRM

Microsoft Office Suite

Job description

Flinn Scientific is seeking a part-time Customer Experience associate to handle inquiries via phone, email, and live chat, and to process quotes, orders, and payments. The role requires on-site work at headquarters in Batavia, IL, with seasonal hours and a fast-paced, team-oriented environment.

The ideal candidate has strong communication skills, data entry proficiency, and the ability to learn new systems quickly. Prior customer service or hospitality experience is a plus.