Seasonal Customer Service Specialist

Minnetonka-Moccasin; Minneapolis (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

Minnetonka-Moccasin in Minneapolis, MN is seeking a Seasonal Customer Service Representative to provide timely, accurate service to internal and external customers. The role involves taking orders, answering inquiries, and resolving issues on-site at our Northeast Minneapolis HQ during October through February.

The position emphasizes product knowledge, order accuracy, and professional communication. Shift is 8:00 am–4:30 pm, Monday–Friday, with potential for permanent placement after the

Qualifications

• Detail-oriented in a fast-paced environment with deadlines.
• Able to work independently with minimum supervision.
• Excellent judgment and discretion; ability to handle multiple priorities.
• Excellent organizational, interpersonal, communication, and computer skills.
• Friendly, courteous, professional, outgoing, and customer service oriented.
• Ability to read and comprehend instructions and apply common sense to tasks.
• Ability to communicate with diverse audiences.
• Maintain professional atmosphere for employees and customers.
• Recognize issues, identify causes, and resolve routine problems.
• Ability to perform basic arithmetic for orders and data entry.

Responsibilities

• Communicate with customers via phone and email, process orders, answer questions and requests.
• Research billing, service or quality concerns and direct inquiries to proper departments with follow-up.
• Receive, process and verify orders using internal systems.
• Initiate changes to orders and inform relevant personnel of updates.
• Represent the company with integrity in all interactions.
• Collaborate with Customer Service team to share ideas and support others.
• Strive to exceed expectations and create positive customer experiences.

Skills

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Organizational skills

Computer skills

Tools

Adobe Commerce/Magento

BlueCherry

RingCentral

Job description

Minnetonka-Moccasin in Minneapolis, MN is seeking a Seasonal Customer Service Representative to provide timely, accurate service to internal and external customers. The role involves taking orders, answering inquiries, and resolving issues on-site at our Northeast Minneapolis HQ during October through February.

The position emphasizes product knowledge, order accuracy, and professional communication. Shift is 8:00 am–4:30 pm, Monday–Friday, with potential for permanent placement after the