Seasonal Customer Service Pro - Fast, Friendly Order Support

Faribault Woolen Mill Co.; Faribault (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Faribault Mill in Minnesota is seeking a friendly, detail‑driven Customer Service Representative to be the voice of the brand. You will help shoppers place and adjust orders, answer questions about products, and keep customers informed every step of the way.

During peak seasons we handle high volumes of emails and calls, so staying organized and upbeat under pressure is essential. The role starts immediately, is full‑time seasonal, with 30–40 hours per week and weekend shifts.

Qualifications

• High school diploma or equivalent.
• Experience working in a customer service environment.
• Proficiency with Microsoft Outlook and Excel.
• Strong written and verbal communication.
• Knowledge of ecommerce platforms (Shopify) is a plus.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and live chat.
• Draft, cancel, and adjust online orders, and relay accurate product and delivery timelines.
• Track and manage multiple customer issues and follow through to completion.
• Maintain Excel workbooks to log order delivery data and customer notes, with proactive order status updates.
• Educate customers on Faribault Mill products, materials, and craftsmanship.
• Collaborate with Product Development, Shipping, and other internal teams to ensure on-time order fulfillment.

Skills

Microsoft Excel

Communication skills

Cross-team collaboration

Organizational skills

Shopify experience

Education

High school diploma or equivalent

Job description

Faribault Mill in Minnesota is seeking a friendly, detail‑driven Customer Service Representative to be the voice of the brand. You will help shoppers place and adjust orders, answer questions about products, and keep customers informed every step of the way.

During peak seasons we handle high volumes of emails and calls, so staying organized and upbeat under pressure is essential. The role starts immediately, is full‑time seasonal, with 30–40 hours per week and weekend shifts.