Seasonal Customer Service Pro — Fast-Paced & Impactful

Faribault Mill

Faribault (MN)

On-site

USD 22,000 - 28,000

Full time

2 days ago

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Job summary

Faribault Mill is hiring a Customer Service Representative for a full-time seasonal role in Minnesota. The position handles orders, answers product questions, and maintains customer communications across phone, email, and live chat.

Expect a fast-paced environment with weekend hours and immediate start through the end of 2026, with potential extension into 2027 based on needs. Responsibilities include processing orders, providing delivery timelines, and collaborating with product and shipping

Qualifications

High school diploma or equivalent.
Experience working in a customer service environment.
Proficiency with Microsoft Applications (Outlook, Excel, etc.).

Responsibilities

Serve as the primary point of contact for customers across phone, email, and live chat, responding promptly, accurately, and professionally.
Draft, cancel, and adjust online orders, and relay accurate product and delivery timelines.
Track and manage multiple customer issues and questions at once, following through on every request to completion.
Maintain Excel workbooks to log order delivery data and customer notes, and provide proactive order status updates.
Educate customers on Faribault Mill products, materials, and craftsmanship.
Partner closely with Product Development, Shipping, and other internal teams to ensure smooth, on-time order fulfillment.