Seasonal Customer Service Representative

Rigdon Inc; Merriam (KS); Remote; USD 35,000 - 45,000; Full time

Job summary

Rigdon Inc is seeking a dedicated Customer Support Representative to deliver exceptional service remotely. The role entails handling calls, scheduling, and ensuring customer satisfaction. Ideal candidates will thrive in a fast-paced environment and possess strong communication skills, and have proven customer service experience. Join Rigdon to become an integral part of their service team!

Qualifications

• At least 3 years of customer service and/or call center experience.
• Previous work-from-home experience preferred.
• Strong internet connectivity and a dedicated home office space.

Responsibilities

• Handle incoming calls and respond to email requests.
• Schedule service appointments and process client payments.
• Collaborate with team members for effective issue resolution.

Skills

Excellent communication skills

Attention to detail

Ability to multitask

Typing speed of 50 wpm

Customer service experience

Tools

Microsoft Office

Job description

Rigdon is seeking a dedicated and motivated individual to join our team as a Customer Support Representative. As the front-line ambassador of our business, you'll play a pivotal role in providing exceptional customer service to our clients across Missouri, Kansas, Colorado, Texas, and Arkansas.

Location: Remote

Responsibilities:

• Handle incoming calls, addressing inquiries, and responding to email requests promptly and professionally.
• Schedule service appointments, prepare estimates, and process client payments.
• Collaborate with team members to ensure effective customer issue resolution.
• Track and report client communications and activity.
• Transition quickly between answering calls or making calls to average of 8-10 calls per hour each day.
• Manage priorities, multi-task efficiently, and maintain excellent attention to detail.
  
• Other duties as assigned.

Requirements:

• Previous work-from-home experience, preferred.
• Minimum typing speed of 50 words per minute (wpm).
  
• At least 3 years of customer service and/or call center experience or scheduling experience.
• Proficiency in Microsoft Office applications.
• Strong internet connectivity and a dedicated home office space, free from distractions.
• Comfortable in a dynamic, high-call volume environment.
• Excellent communication skills, both written and verbal.
• Ability to work 40 hours per week between 8:00am - 6:00pm (Central time), Monday to Friday.
• Availability for one Saturday shift per month 8:00am - 3:00pm (Central time).
• An up to date and fast laptop or desktop computer and extremely fast and reliable internet access.
• Rigdon will provide the required phone equipment.
• This is a seasonal position with the possibility to become permanent.

Join our team and become the voice of Rigdon to our valued clients. If you are detail-oriented, customer-focused, and thrive in a remote work environment, we encourage you to apply. Help us provide exceptional service and support to our customers while enjoying working from home. Apply now to be a part of the Rigdon team.