Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

Concentrix; Knoxville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Seasonal Customer Service Representative to provide remote bilingual support. In this role, you will assist customers in both Spanish and English, addressing their inquiries and ensuring an excellent customer experience. With a focus on promoting from within, you'll have opportunities for growth and development in a supportive team environment.

Benefits

Health insurance

401(k)

Paid time off

Training

Performance incentives

DailyPay

Employee referral bonuses

Wellness programs

Work-from-home flexibility

Qualifications

• 1+ year of customer service experience.
• Quiet, distraction-free home environment.
• Reliable high-speed internet connection.

Responsibilities

• Provide inbound customer support in preferred language.
• Help resolve basic technical issues.
• Document and retrieve information in databases.

Skills

Fluency in Spanish

Fluency in English

Multitasking

Technology proficiency

Education

High school diploma or GED

Tools

Desktop or laptop with Windows 10+

Job description

Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

Join to apply for the Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) role at Concentrix.

This position involves working from home, providing customer support via inbound/outbound calls and internet, resolving routine issues, and assisting customers in Spanish and English. Applications are accepted on an ongoing basis, and military veterans are encouraged to apply.

About the Role

As a Seasonal Customer Service Representative, you will:

• Provide inbound customer support in the customer's preferred language
• Help resolve basic technical issues
• Document and retrieve information in databases
• Offer additional products/services
• Deliver excellent customer experiences with a smile

Qualifications

• Fluent in Spanish and English, both written and spoken
• 1+ year of customer service experience
• Open availability and high school diploma or GED
• Quiet, distraction-free home environment
• Proficiency in multitasking and technology
• Own a desktop or laptop with Windows 10+, 8GB RAM, and a compatible processor
• Reliable high-speed internet (DSL, cable, fiber), wired connection preferred
• Reside in the U.S. with a valid address

Benefits

Salary starts at $16/hr, with benefits including health insurance, 401(k), paid time off, training, and performance incentives. Additional perks include DailyPay, employee referral bonuses, wellness programs, and work-from-home flexibility.

Career Growth

Concentrix promotes from within; about 80% of managers are internally promoted. We offer free learning and leadership development programs to support your career advancement.

Additional Information

This is a full-time, remote position based in the U.S. with eligibility to work in the U.S. only. Equipment must be your own desktop or laptop (Windows 10+, 8GB RAM). Work involves sedentary tasks like operating a computer and headset. We are an equal opportunity employer and support diversity and inclusion initiatives.

If you are interested and meet the requirements, apply today to join our diverse, global team helping top brands improve customer experiences.