Customer Service Representative

HCOA Fitness; Miami (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading fitness company is looking for a Customer Service Representative based in Miami, FL. This remote role requires exceptional customer support skills and the ability to assist members with inquiries over the phone. Candidates must be bilingual in Spanish and English and possess relevant experience, including high volume telephone interactions.

Benefits

Dental insurance

Health insurance

Vision insurance

Paid time off

Employee discounts

Signing bonus

Qualifications

• Must be fully bilingual - Spanish and English.
• 1-2 years customer service experience preferred.
• High volume telephone experience preferred.

Responsibilities

• Provide exceptional customer service and administrative support.
• Handle customer service issues and process cancellations.
• Conduct welcome calls and soft collections for members.

Skills

Customer Service

Attention to Detail

Problem-solving

Teamwork

Professionalism

Education

High school education or equivalent

Job description

Customer Service Representative (Remote - Miami FL)

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Customer Service Representative (Remote - Miami FL)

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Position Description

The Client Services Representative will be responsible for providing exceptional customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience.

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Signing bonus
• Vision insurance
  
  
  

Position Description

The Client Services Representative will be responsible for providing exceptional customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience.

Duties And Responsibilities

• Process cancellations submitted through the customer service email and PO BOX.
• Work with ABC financial to process refunds which include early terminations, cancellation requests, and errors in billing.
• Process all reinstatements submitted by the collections agency.
• Conduct soft collections for members which are past due less than 60 days.
• Handle customer services issues such as change of address, new membership cards, EFT changes, and/or any other billing issue.
• Conduct welcome calls for all new members at the gyms after their second day as a member and after a 30 day follow-up period.
• Run ad hoc report for various departments
  
  
  

SKILLS & ABILITIES

• Believe in a high level of customer service.
• Attention to detail and organizational skills.
• Problem-solving skills.
• Ability to work in a team environment.
• Ability to answer very busy phones, handle customer issues while maintaining a positive and friendly demeanor.
• High level of professionalism and personal drive.
  
  
  

Education & Experience

• Minimum of a high school education (or equivalent) required.
• Must be fully bilingual - Spanish and English
• 1-2 years customer service experience preferred.
• High volume telephone experience preferred.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Health, Wellness & Fitness

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