Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

Concentrix; North Las Vegas (NV); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in IT Services is seeking a Seasonal Customer Service Representative to provide remote support in Spanish and English. The role involves assisting customers with their inquiries, resolving issues, and enhancing overall customer satisfaction. Ideal candidates will possess strong technical skills and a commitment to delivering top-notch service. Join Concentrix and enjoy competitive pay, comprehensive benefits, and opportunities for professional growth.

Benefits

Health insurance

401(k)

Paid time off

Paid training

Performance incentives

Referral bonuses

Work-from-home setup

Qualifications

• 1+ year of customer service experience required.
• Must have a quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support in preferred language.
• Document and retrieve information in databases.
• Ensure excellent customer experiences.

Skills

Bilingual (Spanish and English)

Customer service

Technical issue resolution

Multitasking

Computer skills

Education

High school diploma or GED

Job description

Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English)

Join to apply for the Seasonal Customer Service Representative-Remote (Bilingual: Spanish and English) role at Concentrix.

This position involves working from home, providing customer support via inbound/outbound calls and the Internet, resolving routine problems related to the client's products and services. Applications are accepted on an ongoing basis. Military veterans are encouraged to apply.

About the Role

As a Seasonal Customer Service Representative, you will:

• Provide inbound support in the customer's preferred language
• Help resolve basic technical issues
• Document and retrieve information in databases
• Offer additional products and services
• Deliver excellent customer experiences with a smile

Qualifications

Qualified candidates will:

• Be fluent in Spanish and English (reading, writing, speaking)
• Have 1+ year of customer service experience
• Have open availability
• Hold a high school diploma or GED
• Have a quiet, distraction-free home environment
• Be proficient in multitasking and learning new technologies
• Possess strong computer skills and a PC meeting specified requirements

Equipment & Internet Requirements

• Own a desktop or laptop with Windows 10+, 8GB RAM, Intel i5/AMD Ryzen 5 or higher
• Internet connection: DSL, Cable, or Fiber, 10 Mbps download, 3 Mbps upload, wired connection preferred

Benefits

Benefits include competitive pay, health insurance, 401(k), paid time off, paid training, performance incentives, referral bonuses, and work-from-home setup. We invest in your growth through training and leadership programs.

Additional Information

Location: USA, OH, Work-at-Home. This role is full-time. Applicants must reside in the U.S. and have legal work authorization. The position is currently available only in specified states.

Concentrix is an Equal Opportunity Employer. For privacy and accommodation requests, visit our website links provided.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: IT Services and Consulting

This job posting is active and accepting applications.