Seasonal Customer Service Representative – Phone Agent

Fiorella's Jack Stack BBQ; Overland Park (KS); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive hourly pay

Paid training

Customer service experience

Job summary

Fiorella's Jack Stack Barbecue in Overland Park, KS is seeking friendly Seasonal Customer Service Representatives to handle phone inquiries, assist customers, and resolve issues during our peak season. This is a temporary role with a busy period and weekend coverage.

You will greet callers, process requests, update records, and contribute to a positive dining experience. Prior phone-based or retail experience is helpful; you must be reliable and able to work the seasonal schedule from

Qualifications

• Prior customer service, call center, retail, or phone-based experience preferred.
• Excellent verbal and listening skills.
• Professional and friendly telephone manners.
• Ability to navigate computer systems while speaking with customers.
• Reliable attendance and punctuality.
• Ability to work the required seasonal schedule.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Assist customers with questions, orders, account information, and service requests.
• Research and resolve customer issues.
• Accurately enter and update customer information in company systems.
• Follow established procedures and provide accurate information.
• Meet established customer service, quality, and productivity expectations.
• Work effectively as part of a team during the seasonal peak period.

Skills

Customer service experience

Phone handling

Active listening

Data entry

Job description

Fiorella's Jack Stack Barbecue

Job Title

Seasonal Customer Service Representative - Phone Agent

Job Type

Seasonal / Temporary Schedule: Full-time or Part-time/ Up to 7 days a week

Application Deadline

Apply by 10/15/2026- In person interviews will take place on 10/20 - 10/22. Virtual interviews will be scheduled ahead of time for select candidates.

Location

Overland Park KS.

Job Description

We are looking for friendly, dependable, and customer-focused Seasonal Customer Service Representatives to join our team during our busy season. In this role, you will assist customers by phone, answer questions, resolve issues, process requests, and provide positive customer experience. This is a great opportunity for someone who enjoys working with people, communicating by phone, and working in a fast-paced environment.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner
• Assist customers with questions, orders, account information, and service requests
• Research and resolving customer issues
• Accurately enter and update customer information in company systems
• Follow established procedures and provide accurate information
• Meet established customer service, quality, and productivity expectations
• Work effectively as part of a team during the seasonal peak period

Qualifications

• Previous customer service, call center, retail, or phone-based experience preferred
• Excellent verbal and listening skills
• Professional and friendly telephone manners
• Ability to navigate computer system while speaking with customers
• Basic computer and data-entry skills
• Strong problem-solving and organizational skills
• Ability to remain calm and professional while on the phone
• Reliable attendance and punctuality
• Ability to work the required seasonal schedule

Seasonal Position

Seasonal Position This is a temporary seasonal position designed to support increased customer demand during our peak season. The anticipated employment period is [11/16] through [12/31], with the possibility of additional hours or continued employment based on business needs and performance.

Why Join Us?

• Competitive hourly pay
• Paid training
• Opportunity to gain valuable customer service experience

If you enjoy helping people, solving problems, and providing excellent customer service, we'd like to hear from you.