Seasonal Customer Service Representative – Phone Agent

Jack Stack Barbecue; Overland Park (KS); On-site; USD 2,066,000 - 2,893,000; Part time

Benefits offered by this job

Competitive hourly pay

Flexible scheduling

Paid training

Customer service experience

Job summary

Fiorella’s Jack Stack Barbecue is seeking Seasonal Customer Service Representatives to handle inbound phone inquiries during peak season. You will assist customers with questions, orders, and service requests while providing a positive experience.

The role requires friendly communication, reliability, and the ability to work in a fast-paced environment. Seasonal hours and scheduling flexibility are available, with paid training and team collaboration emphasized.

Qualifications

• Prior customer service or call center experience preferred.
• Excellent verbal and listening skills.
• Professional and friendly telephone manners.
• Able to navigate computer systems while assisting customers.
• Reliable attendance and punctuality required.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Assist customers with questions, orders, account information, and service requests.
• Research and resolve customer issues.
• Accurately enter and update customer information in company systems.
• Follow procedures and meet customer service, quality, and productivity expectations.
• Work effectively as part of a team during the seasonal peak period.

Skills

Customer service

Communication

Phone etiquette

Data entry

Problem solving

Calm under pressure

Reliability

Seasonal schedule

Tools

Computer systems

Job description

Fiorella’s Jack Stack Barbecue

Job Title: Seasonal Customer Service Representative – Phone Agent

Job Type: Seasonal / Temporary
Schedule: Full-time or Part-time / Up to 7 days a week

Application Deadline: Apply by 10/15/2026
In person interviews will take place on 10/20 - 10/22. Virtual interviews will be scheduled ahead of time for select candidates.

Location: Overland Park KS.

Job Description

We are looking for friendly, dependable, and customer-focused Seasonal Customer Service Representatives to join our team during our busy season. In this role, you will assist customers by phone, answer questions, resolve issues, process requests, and provide positive customer experience. This is a great opportunity for someone who enjoys working with people, communicating by phone, and working in a fast-paced environment.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner
• Assist customers with questions, orders, account information, and service requests
• Research and resolving customer issues
• Accurately enter and update customer information in company systems
• Follow established procedures and provide accurate informationMeet established customer service, quality, and productivity expectations
• Work effectively as part of a team during the seasonal peak period

Qualifications

• Previous customer service, call center, retail, or phone-based experience preferred
• Excellent verbal and listening skills
• Professional and friendly telephone manners
• Ability to navigate computer system while speaking with customers
• Basic computer and data-entry skills
• Strong problem-solving and organizational skills
• Ability to remain calm and professional while on the phone
• Reliable attendance and punctuality
• Ability to work the required seasonal schedule

Seasonal Position This is a temporary seasonal position designed to support increased customer demand during our peak season. The anticipated employment period is [11/16] through [12/31], with the possibility of additional hours or continued employment based on business needs and performance.

Why Join Us?

• Competitive hourly pay
• Flexible scheduling
• Paid training
• Opportunity to gain valuable customer service experience

If you enjoy helping people, solving problems, and providing excellent customer service, we’d like to hear from you.