Customer Service Representive - Seasonal

Support Services Group; Texas; On-site; USD 32,000 - 42,000; Full time

Job summary

Support Services Group in Wisconsin is seeking a Seasonal Call Center Representative to serve as the frontline liaison for clients, handling inbound and outbound calls with a focus on friendly, solution-driven service.

The role requires strong communication, quick typing, and comfort with CRM software and MS Office, with training provided and opportunities to upsell services as appropriate.

Qualifications

• Minimum prior experience in customer service.
• High school diploma or GED preferred.
• Strong communication and organizational skills.
• Proficient with computers and CRM software.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.
• Follow company’s call center scripts.
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues.
• Work with the client to verify or clarify information.
• Diffuse angry or upset clients as needed.
• Build relationships with customers based on trust and reliability.
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance.
• Make sales or recommend additional services and products to customers.
• Attend all necessary training as needed.

Skills

Customer service

Verbal communication

Typing

Multitasking

Critical thinking

Decision making

Education

High school diploma or GED

Tools

CRM software

Microsoft Office Suite

Job description

About the Seasonal Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Seasonal Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Seasonal Call Center Representative Requirements

• Previous experience in a customer service role, preferably as a Call Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills