Customer Service Representive - Seasonal

Support Services Group; Waco (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

Support Services Group is seeking a personable Seasonal Call Center Representative to serve as the primary link for clients via phone. You will handle inbound and outbound calls, follow scripts, and resolve customer needs with timely, accurate responses.

The role requires exceptional customer service, strong organizational skills, and proficiency with CRM software and Microsoft Office. Typing quickly and accurately is essential, with a focus on building trust and reliable client relationships.

Qualifications

• Previous experience in a customer service role.
• Excellent verbal communication and listening skills.
• Typing quickly and accurately and proficient with CRM software and MS Office.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.
• Follow company’s call center scripts.
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues.
• Work with the client to verify or clarify information.
• Diffuse angry or upset clients as needed.
• Build relationships with customers based on trust and reliability.
• Record all conversations in CRM software, leaving accurate notes for follow-up.
• Make sales or recommend additional services and products to customers.
• Attend all necessary training as needed.

Skills

Customer service

Verbal communication

Critical thinking

Organizational skills

Multitasking

Typing

Education

High school diploma/GED

Tools

CRM software

Microsoft Office

Job description

About the Seasonal Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Seasonal Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Seasonal Call Center Representative Requirements

• Previous experience in a customer service role, preferably as a Call Center Representative
• High school diploma/GED preferred
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills