Seasonal Customer Service & Framing Specialist

Michaels; Syracuse (KS); On-site; USD 22,000 - 26,000; Full time

Job summary

Michaels in Syracuse, NY is seeking a Store Team Member who delivers friendly customer service, helps shoppers locate products, and ensures a fast, accurate checkout experience. You will assist with truck unloading, stocking, and planogram maintenance, participate in BOPIS/Ship From Store processes, and support store recovery, safety, and loss-prevention programs while representing the Michaels brand.

Evening and weekend availability is often required; all team members follow SOPs, comply with

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast checkout experience with accurate cash handling.
• Engage customers in rewards programs and enrollments.
• Assist with omni-channel processes including BOPIS and Ship From Store (SFS).
• Unloading trucks, stocking, and maintaining planograms (POGs).
• Complete merchandise recovery and maintain in-stock conditions.
• Support shrink and safety programs and follow SOPs.

Skills

Customer service

Cash handling

Retail sales

Product location skills

Job description

Michaels in Syracuse, NY is seeking a Store Team Member who delivers friendly customer service, helps shoppers locate products, and ensures a fast, accurate checkout experience. You will assist with truck unloading, stocking, and planogram maintenance, participate in BOPIS/Ship From Store processes, and support store recovery, safety, and loss-prevention programs while representing the Michaels brand.

Evening and weekend availability is often required; all team members follow SOPs, comply with