Seasonal Client Success & Support Specialist

Jackson Hewitt - GKL; Albany (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time/Part-time

Flexible Schedule

Work Lotto

Low-cost benefits

Teladoc

Identity theft protection

Corporate discount

Tax training reimbursement

Referral bonuses

Continuing tax education

Advancement opportunities

Employee referral program

Medical benefits

401k match

Earned Wage Access

Job summary

Jackson Hewitt - GKL is hiring a Seasonal Client Support Associate in Albany, GA. You will greet clients, assist with appointments, and provide essential support to ensure a smooth customer journey.

Training is provided and performance matters for advancement opportunities. Join a customer-service driven team with flexible scheduling and opportunities for growth while helping clients access tax-related services.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide excellent service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and information to clients.
• Keep clients engaged during wait times and provide support.
• Contribute to a welcoming, positive office experience.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Job description

Jackson Hewitt - GKL is hiring a Seasonal Client Support Associate in Albany, GA. You will greet clients, assist with appointments, and provide essential support to ensure a smooth customer journey.

Training is provided and performance matters for advancement opportunities. Join a customer-service driven team with flexible scheduling and opportunities for growth while helping clients access tax-related services.