Seasonal Client Service Associate

Jackson Hewitt; Dothan (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid training

Bonus opportunities

Flexible schedule

Wellness resources

Employee discounts

Company parties

Career growth

Job summary

Jackson Hewitt in Dothan is seeking a Seasonal Client Service Associate to greet clients, manage intake, and handle basic tax document processing. You will support Tax Pros and help maintain an exceptional client experience in a fast-paced environment.

This seasonal role offers paid training, hourly pay with bonus opportunities, and flexible scheduling. Join us to build strong client relationships and develop skills in a supportive team setting.

Qualifications

• Excellent communication with customers.
• Proficient with basic computer tasks.
• Ability to learn new software quickly.
• Reliable and punctual in a fast-paced setting.
• Customer service experience is a plus, not required.

Responsibilities

• Welcome clients and create a great first impression.
• Start the client intake process.
• Scan and organize tax documents.
• Perform basic data entry accurately.
• Schedule and confirm appointments.
• Answer phones and follow up with clients.
• Keep clients informed during wait times.
• Assist with local marketing efforts.
• Support Tax Pros with day-to-day office needs and deliver an exceptional client experience.

Skills

Communication skills

Computer literacy

Fast learning

Dependability

Customer service experience

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources
• Company parties
• Employee discounts
• Flexible schedule

Are you friendly, outgoing, and passionate about helping people? Join Jackson Hewitt as a Seasonal Client Service Associate and help create an exceptional experience for every client who walks through our doors. Bring your personality, dependability, and willingness to learn—we’ll help with the rest!

What You’ll Do

• Welcome clients and create a great first impression
• Start the client intake process
• Scan and organize tax documents
• Perform basic data entry accurately
• Schedule and confirm appointments
• Answer phones and follow up with past and potential clients
• Keep clients informed and engaged during wait times
• Assist with local marketing efforts
• Support Tax Pros with day-to-day office needs and deliver an exceptional client experience

Why Join Us?

• PAID Training
• Hourly Pay + Bonus Opportunities
• Multiple Locations & Flexible Scheduling
• Early Wage Access with ZayZoon
• 24/7 Telehealth + Mental Wellness Support
• Corporate Discounts
• Personal, Friends & Family Tax Preparation Discounts (terms apply)
• Opportunities to Return Season After Season
• Career Growth into Tax Pro, Office Manager, Area Manager & more
• Tax Training & Continuing Education for those interested in becoming a Tax Pro

What We’re Looking For

• Strong communication and people skills
• Basic computer proficiency
• Fast learners
• Dependability and the ability to thrive in a fast-paced environment.
• Previous customer service, retail, hospitality, office, or sales experience is a plus—but not required.

Start With Customer Service. See Where It Takes You.

Meet people. Build skills. Earn money. Grow with us.