Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Nanticoke (Luzerne County); On-site; USD 19,000 - 30,000; Part time

Job summary

H&R Block, Inc. in the United States is hiring a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person.

You will greet clients, manage scheduling, assist tax professionals, handle documents, and maintain a tidy office while protecting sensitive information. This role offers training and a path toward tax preparation or leadership within a collaborative team during busy tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team members.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in the United States is hiring a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person.

You will greet clients, manage scheduling, assist tax professionals, handle documents, and maintain a tidy office while protecting sensitive information. This role offers training and a path toward tax preparation or leadership within a collaborative team during busy tax season.