Seasonal Cannabis Patient Concierge

Lever, Inc.; Scranton (Lackawanna County); On-site; USD 17,000 - 25,000; Full time

Job summary

Jushi Holdings Inc. is seeking a Seasonal Dispensary Patient Consultant in Scranton to assist patrons with concierge-level service and facilitate a distinctive shopping experience.

The role emphasizes adherence to policy, regulatory compliance, and sales growth within a retail cannabis environment. The position involves guiding customers, explaining member benefits, and maintaining store standards, while supporting team goals and safety procedures.

Qualifications

• High school diploma or GED required.
• Associate or Bachelor's degree in any field preferred.
• Minimum of 2 years' experience with customer service in retail.
• Excellent computer, mathematical, language and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multi-tasking skills over the phone and in person.
• Occasionally requires local travel, as needed.

Responsibilities

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests.
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate cash register, computer-based POS system, and cash drawer.
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines.
• All other job duties as assigned

Skills

Customer service

Retail sales

Communication

Bilingual Spanish

Cash handling

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Job description

Jushi Holdings Inc. is seeking a Seasonal Dispensary Patient Consultant in Scranton to assist patrons with concierge-level service and facilitate a distinctive shopping experience.

The role emphasizes adherence to policy, regulatory compliance, and sales growth within a retail cannabis environment. The position involves guiding customers, explaining member benefits, and maintaining store standards, while supporting team goals and safety procedures.