Seasonal Brand Associate - Activewear & Customer Experience

Athleta; Southbury (CT); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision and life保险

Job summary

Athleta is seeking a Brand Associate to bring the brand to life for customers, delivering an excellent service experience that drives loyalty and sales across omni-channel channels.

You will educate customers about products, assist with wardrobe needs, and collaborate with the leadership team to ensure a best-in-class customer experience. The role requires a flexible schedule, including evenings and weekends, in a fast-paced retail environment.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Job description

Athleta is seeking a Brand Associate to bring the brand to life for customers, delivering an excellent service experience that drives loyalty and sales across omni-channel channels.

You will educate customers about products, assist with wardrobe needs, and collaborate with the leadership team to ensure a best-in-class customer experience. The role requires a flexible schedule, including evenings and weekends, in a fast-paced retail environment.