Seasonal Box Office Associate — Ice Rink & Events

Greater Austin Performing Arts Center, Inc. DBA Long Center; Austin (TX); On-site; USD 19,000 - 27,000; Full time

Job summary

The Long Center in Austin, TX is seeking Seasonal Box Office Representatives to support ticketing for admissions, skate rentals, and group bookings during the holiday season.

You will be the primary contact for guests across in-person, phone, and online sales, handling transactions and answering questions to ensure a positive experience.

The position pays $16.50/hour with a flexible schedule including weekends, holidays, and special events.

Qualifications

• One year of related customer service, retail, hospitality, recreation, or ticketing experience.
• Ability to multi-task and remain composed in a fast-paced environment.
• Basic computer and phone skills required; Tessitura or previous Box Office experience is a plus.
• Bilingual (Spanish and English) is a plus!
• Must be able to work evenings, weekends, holidays, and other peak business periods.

Responsibilities

• Provide excellent customer service to guests in person, over the phone, and through email.
• Processing admission sales, skate rentals, group bookings, and special event transactions accurately and efficiently.
• Handling cash, credit card, and digital payment transactions.
• Processing refunds, exchanges, and reservation changes in accordance with ice rink policies.
• Answering questions regarding public skating sessions, pricing, special events, group outings, and facility policies.
• Assisting guests with online purchases, reservations, waivers, and account inquiries.
• Maintaining knowledge of ice rink schedules, promotions, programs, and special events.
• Resolving guest concerns professionally and escalating issues as needed.
• Maintaining daily reconciliation reports and assisting with other box office reporting requirements.
• Supporting crowd management and guest flow during busy sessions, holidays, and special events.
• Maintaining a clean, organized, and welcoming box office environment.
• Following all facility safety procedures, policies, and customer service standards.
• Supporting other events and performing other duties as assigned.

Skills

Customer service

Multitasking

Basic computer skills

Tessitura

Bilingual Spanish/English

Tools

Tessitura

Job description

The Long Center in Austin, TX is seeking Seasonal Box Office Representatives to support ticketing for admissions, skate rentals, and group bookings during the holiday season.

You will be the primary contact for guests across in-person, phone, and online sales, handling transactions and answering questions to ensure a positive experience.

The position pays $16.50/hour with a flexible schedule including weekends, holidays, and special events.