Seasonal Box Office Agent - Warm Welcome & Tickets

Spoleto Festival U.S.A.; Charleston (SC); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Complimentary festival admission for你u

Job summary

Spoleto Festival USA in Charleston, SC seeks Box Office Ticket Agents for the 2027 season. Seasonal, part-time roles with evenings and weekends. You will assist patrons by phone, email, and in-person, helping them choose performances and seats, including accessible options.

Training and mentorship are available for returning Lead Agents. The position is onsite, non-benefit-eligible, and offers per-hour compensation with festival admission for you and a guest.

Qualifications

• Customer service experience in high-volume settings.
• Hospitality-first mindset with guest-focused approach.
• Strong organization and attention to detail under pressure.
• Calm, clear communication over calls, email, and in person.
• Familiarity with computer systems and headsets; willingness to learn software.

Responsibilities

• Provide warm, helpful service via calls, email, and in-person interactions.
• Assist patrons in selecting performances and seats, including accessible seating.
• Process reservations, exchanges, and refunds accurately in Tessitura.
• Conduct phone/email campaigns to promote performances and merchandise.
• Support box office with merchandise fulfillment and brochures.
• Work onsite at box offices and pop-ups; mentor new agents as Lead.

Skills

Customer service

Hospitality mindset

Strong communication

Computer & headset operation

Adaptability

Tools

Tessitura

Job description

Spoleto Festival USA in Charleston, SC seeks Box Office Ticket Agents for the 2027 season. Seasonal, part-time roles with evenings and weekends. You will assist patrons by phone, email, and in-person, helping them choose performances and seats, including accessible options.

Training and mentorship are available for returning Lead Agents. The position is onsite, non-benefit-eligible, and offers per-hour compensation with festival admission for you and a guest.