Seasonal Benefits Experience Specialist

Amazon; Indiana (PA); On-site; USD 6,300 - 9,400; Full time

Job summary

Amazon Dev Center India - Hyderabad is seeking a Benefits Administrator to support Amazonians with benefits information, coverage options, and inquiries. You will act as a subject matter expert on health and welfare, retirement and stock benefits, delivering accurate guidance on first contact while escalating complex cases to Tier 2 when needed.

Responsibilities include maintaining high service quality, organizing workload efficiently, and collaborating with cross-functional teams to ensure

Qualifications

• Bachelor's degree or equivalent required.
• Excellent communication skills in English, both written and spoken.
• Experience in HR, benefits, or customer service is advantageous.
• Knowledge of Microsoft Office products and applications.

Responsibilities

• Provide benefits information and guidance to internal customers (employees).
• Respond to inquiries via multiple channels with accuracy and timeliness.
• Coordinate with Tier 2 teams to resolve complex inquiries.
• Maintain high level of data privacy when handling employee information.
• Identify, document, and escalate process defects for resolution.

Skills

Organizational skills

Customer service focus

Verbal and written communication

Problem solving

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon Dev Center India - Hyderabad is seeking a Benefits Administrator to support Amazonians with benefits information, coverage options, and inquiries. You will act as a subject matter expert on health and welfare, retirement and stock benefits, delivering accurate guidance on first contact while escalating complex cases to Tier 2 when needed.

Responsibilities include maintaining high service quality, organizing workload efficiently, and collaborating with cross-functional teams to ensure