Seasonal Benefits Administrator

Amazon; Indiana (PA); On-site; USD 6,300 - 9,400; Full time

Job summary

Amazon Dev Center India - Hyderabad is seeking a Benefits Administrator to support Amazonians with benefits information, coverage options, and inquiries. You will act as a subject matter expert on health and welfare, retirement and stock benefits, delivering accurate guidance on first contact while escalating complex cases to Tier 2 when needed.

Responsibilities include maintaining high service quality, organizing workload efficiently, and collaborating with cross-functional teams to ensure

Qualifications

• Bachelor's degree or equivalent required.
• Excellent communication skills in English, both written and spoken.
• Experience in HR, benefits, or customer service is advantageous.
• Knowledge of Microsoft Office products and applications.

Responsibilities

• Provide benefits information and guidance to internal customers (employees).
• Respond to inquiries via multiple channels with accuracy and timeliness.
• Coordinate with Tier 2 teams to resolve complex inquiries.
• Maintain high level of data privacy when handling employee information.
• Identify, document, and escalate process defects for resolution.

Skills

Organizational skills

Customer service focus

Verbal and written communication

Problem solving

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. We are currently looking for an Benefits Administrator to join our Benefits Center team. The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and elevate unresolved inquires in a timely fashion to our Tier 2 team when necessary.

Key job responsibilities

In This Role, Successful Candidates Will Demonstrate

• Excellent organizational and time management skills
• Strong customer service focus
• Excellent verbal and written communication skills required
• Ability to understand benefit terms and programs
• Disciplined problem-solving skills and ability to execute solutions
• The ability to prioritize quality and customer experience
• Quick to take action to address an issue, and demonstrate strong judgement/decision making
• Experience with rapid and complex changing work environment

Basic Qualifications

• Bachelor's degree or equivalent
• Knowledge of Microsoft Office products and applications
• Experience in oral and written communication in English
• 0-10+ years' experience in human resources, contact center or customer service

Preferred Qualifications

• 1+ years of human resources experience
• 1+ years of customer service experience
• 1+ years of Microsoft Office products and applications experience
• Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
• Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
• Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.
• Experience dealing with customers and exceptional use of empathy skills.
• Ability to manage confidential and sensitive employee information and adhere to strict data privacy standard.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

Amazon Dev Center India - Hyderabad

Job ID: A10451734