Seasonal Bellman: Winter Guest Services Pro

Highgate; Mount Crested Butte (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Job summary

Highgate Hotels is seeking a Bellperson to assist guests with luggage, escort them to rooms, and provide information and directions during their stay. The role emphasizes attentive, courteous service and efficient support in a hospitality setting.

The position requires a high school level of education, the ability to stand for long periods, and strong communication skills. It is a full-time, on-site role with a focus on guest experience and teamwork.

Qualifications

• High School diploma or equivalent; hotel experience preferred.
• Must have a valid driver's license for the applicable state.
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be able to maintain confidentiality of information.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Skills

Communication

Physical stamina

Guest service

Teamwork

Education

High School diploma or equivalent

Job description

Highgate Hotels is seeking a Bellperson to assist guests with luggage, escort them to rooms, and provide information and directions during their stay. The role emphasizes attentive, courteous service and efficient support in a hospitality setting.

The position requires a high school level of education, the ability to stand for long periods, and strong communication skills. It is a full-time, on-site role with a focus on guest experience and teamwork.