Bell Attendant: Guest Concierge & Luggage Service

Highgate; Rhode Island; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

401(k) Retirement Plan with employer(…

Job summary

The Bellperson role at Highgate Hotels’ Graduate Providence location provides attentive luggage assistance on arrival and departure, escorts guests to rooms and familiarizes them with hotel services and amenities. You will help with luggage organization for tours, convey information about local attractions, and support front desk operations as needed to ensure a smooth guest experience.

The role requires a High School diploma or equivalent, a valid driver’s license if required, ability to stand

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or related field
• Must have a valid driver's license for the applicable state (if applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift/move objects
• Ability to stand during entire shift
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to maintain confidentiality of information

Responsibilities

• Load and unload luggage carts
• Escort guests to rooms and familiarize them with hotel services
• Explain features of the room including operation of electronic devices and entertainment
• Deliver messages to meeting rooms and assist with guest requests as needed
• Maintain and organize luggage for arrivals and departures
• Provide information, maps and directions as required

Skills

Effective communication

Customer service

Stamina

Confidentiality

Education

High School diploma or equivalent

Job description

The Bellperson role at Highgate Hotels’ Graduate Providence location provides attentive luggage assistance on arrival and departure, escorts guests to rooms and familiarizes them with hotel services and amenities. You will help with luggage organization for tours, convey information about local attractions, and support front desk operations as needed to ensure a smooth guest experience.

The role requires a High School diploma or equivalent, a valid driver’s license if required, ability to stand