Seasonal Activities Office #120

Cal-Am Properties, Inc.; Mesa (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Cal-Am Properties, Inc. in Mesa, AZ seeks a friendly, customer-service oriented Activities Office Assistant to support the Activity Director and assist residents with event tickets, room reservations, and daily office tasks.

You will greet residents, answer phones, sell event tickets, assist with event setup, design posters, and help maintain a welcoming, organized front desk in a fast-paced community environment.

Qualifications

• Experience with cash registers and customer service.
• Proficiency in Microsoft Office (Publisher, Excel, Word, Outlook).
• Familiarity with printers, laminators, copiers and scanners.

Responsibilities

• Greet residents professionally and maintain a friendly front-desk presence.
• Answer phones, screen calls, take messages, and relay requests.
• Sell event tickets using the company's software and answer questions.
• Assist with event setup, promotions, and room reservations; manage newsletter schedule.
• Support the Activities Director Assistant as needed.

Skills

Cash register experience

Customer service mindset

Phone etiquette

Tools

TixPro8

Microsoft Office Suite

Job description

Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow's lifestyle ensuring those we serve have an unparalleled experience of the highest quality.

ACTIVITIES OFFICE

The qualified, Customer Service-focused candidate will assist the Activity Director Assistant in maintaining a friendly, happy, and upbeat workplace, providing residents with their activity needs.

Compensation

$17.00 Hourly

Schedule

Monday to Friday from 7:30 am to 4:0 pm with a 30 minute lunch.

Responsibilities

• Reception:
  • Greets residents in a professional, respectful and friendly manner.
  • Answers phones, screen calls, takes messages, and relays important requests/concerns.
  • Offers assistance when possible to support others in the department.
• Box Office:
  • Sells tickets to events/activities using the company's proprietary software.
  • Answers resident questions relating to events/activities such as availability, seating, and cost.
  • Updates management regarding concerns related to ticket program.
  • Researches and reprints tickets and receipts for residents, as needed.
  • Informs management of refund/exchange requests and processes subsequent paperwork.
• Events/Activities Support:
  • Appears at events/activities to greet participants, take tickets, sell tickets, serve and otherwise assist with the success of the event/activity.
  • Assists the activities set-up team as needed to prepare for and take down an event/activity.
  • Assists in designing event flyers to be posted on-site and included in the messenger newsletter.
  • Creates last-minute notice flyers, ad hoc. Promotes activities by printing and posting flyers for events/activities, and being able to speak to the details of the events/activities.
• Room Reservations:
  • Assists residents with reserving rooms for private and group events.
  • Assists in the management of room reservations to ensure accurate room availability and to prevent overbooking of rooms.
  • Assists in reviewing monthly room reservations to ensure accuracy of the daily schedule in the newsletter.
  • Assists residents in picking up and returning tables and chairs loaned for their private events.
• Position duties and work schedule may change according to business needs at any time or as instructed by management.
• The Company reserves the right to add or change duties at any time.

Skills

• Knowledge with TixPro8 and Computers.
• Cash register experience.
• Ability to operate printers, laminators, and copiers and scanners.
• Knowledge and understanding of Microsoft Office programs, including, but not limited to Publisher, Excel, Word, and Outlook Mail.
• Handle incoming and outgoing calls to the Activity Office.