Seasonal Academy IT & Member Support Specialist

Academy Of Motion Picture Arts and Sciences; West Hollywood (CA); On-site; USD 28,000 - 40,000; Part time

Job summary

The Academy of Motion Picture Arts and Sciences seeks an Academy Support Agent to assist the IT department by responding to calls and emails from members and the public, helping them access and navigate online platforms for voting, streaming, dues, login, and other technical needs. This part-time seasonal role is based at Pickford – 1313 Vine St, West Hollywood, with compensation of $25.00 per hour.

The position requires a bachelor’s degree and 4+ years in customer service or technical support,

Qualifications

• Bachelor’s degree in communications, IT, business administration, film/media studies, or a related field.
• 4+ years of experience in customer service, technical support, or member services.
• Intermediate proficiency with Salesforce, Airtable, and Microsoft Office Suite.
• Strong written and verbal communication in fluent English.
• Agile team player with ability to adapt to shifting priorities.
• Ability to handle confidential information with discretion.
• Availability to work a minimum of three full days per week, including peak Oscar season.

Responsibilities

• Respond to phone calls and emails from Academy members and the public.
• Assist users with accessing and navigating the Academy’s online platforms (voting, streaming, paying dues, login).
• Escalate issues to the Senior Manager, Technical Support as needed.
• Maintain up-to-date knowledge of platforms to provide accurate guidance.
• Log and track every member interaction in CRM, interfacing with IT as needed.
• Reroute calls/emails to appropriate departments when necessary.
• Participate in training sessions to learn new platforms.
• Maintain professionalism and positivity in all member communications.
• Other related tasks as assigned.

Skills

Communication skills

Agile team player

Discretion

Attention to detail

Fluent English

Education

Bachelor’s degree in Communications, Information Technology, Business Administration, Film/Media Studies, or related field

Tools

Salesforce

Airtable

Microsoft Office

Microsoft Dynamics

Job description

The Academy of Motion Picture Arts and Sciences seeks an Academy Support Agent to assist the IT department by responding to calls and emails from members and the public, helping them access and navigate online platforms for voting, streaming, dues, login, and other technical needs. This part-time seasonal role is based at Pickford – 1313 Vine St, West Hollywood, with compensation of $25.00 per hour.

The position requires a bachelor’s degree and 4+ years in customer service or technical support,