Seasonal Public-Facing IT Support Agent

Academy of Motion Picture Arts and Sciences; Los Angeles (CA); On-site; USD 28,000 - 40,000; Part time

Job summary

The Academy of Motion Picture Arts and Sciences is seeking an Academy Support Agent to deliver frontline IT support for members and the public. This part-time seasonal role handles calls and emails, guides users through voting, streaming, dues, and login tasks across the Academy’s online platforms.

Based at Pickford – 1313 Vine St in Los Angeles, the role requires strong English communication, 4+ years in customer support, and comfort with Salesforce/Airtable and Microsoft Office.

Qualifications

• Bachelor’s degree in communications, Information Technology, Business Administration, Film/Media Studies, or a related field.
• 4+ years of experience in customer service, technical support, or member services, preferably in a call center, help desk, or online platform support environment.
• Intermediate proficiency with Salesforce, Airtable, and Microsoft Office Suite.
• Strong written and verbal communication skills, in fluent English, with meticulous attention to detail, accuracy, and formatting.
• Agile team player with ability to pivot quickly amid shifting priorities.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Ability to work cooperatively with other Academy departments.
• Availability to work a minimum of three full days per week, with flexibility for early mornings, late evenings, and weekends during peak Oscar season.

Responsibilities

• Act as one of the public faces of the Academy by engaging with Academy members or awards submitters.
• Demonstrate timely attendance and proper follow-up of work assignments and projects.
• Interface with the Senior Manager, Technical Support to communicate member needs and trends in member feedback.
• Maintain a thorough understanding of the Academy’s online platforms to effectively communicate instructions to members.
• Maintain professionalism and positivity when communicating with members.
• Occasionally reroute incoming calls and emails to the correct department.
• Participate in training sessions with project managers to learn new platforms or refresh skills.
• Log and track each member interaction in CRM, interfacing with the IT team to ensure inquiries are recorded and resolved.
• Other related tasks as assigned.

Skills

Communication skills

Fluent English

Agile teamwork

Discretion

Education

Bachelor’s degree in communications

Tools

Salesforce

Airtable

Microsoft Office

Job description

The Academy of Motion Picture Arts and Sciences is seeking an Academy Support Agent to deliver frontline IT support for members and the public. This part-time seasonal role handles calls and emails, guides users through voting, streaming, dues, and login tasks across the Academy’s online platforms.

Based at Pickford – 1313 Vine St in Los Angeles, the role requires strong English communication, 4+ years in customer support, and comfort with Salesforce/Airtable and Microsoft Office.