Account Executive, Membership Services

Hockey-Western-New-York,-LL; Buffalo (NY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical plans

401(k) with employer matching

Sabres Experience tickets

Wellness initiatives

Job summary

Hockey Western New York, LLC is seeking an Account Executive, Membership Service to drive ticket sales, retention and top-tier customer service for season ticket accounts.

The role emphasizes retaining STM through outbound calls, CRM data management, and collaboration with Ticket Operations leadership to meet retention and sales goals. Flexibility to work non-traditional hours and participate in community events is required.

Qualifications

• 1–3 years sports sales or service experience.
• Proficient in MS Office; familiarity with CRM systems.
• Strong organizational and communication skills; able to work non-traditional hours.

Responsibilities

• Establish and maintain client relationships that will result in client satisfaction and retention.
• Provide excellent customer service to prospects and current clients.
• Meet and/or exceed annual retention and sales goals as provided by Ticket Operations Leadership.
• Make a minimum of 60 outbound phone calls per day to strengthen customer relationships.
• Maintain accurate and detailed records of all current client and prospects within CRM system.
• Active involvement in the community to continually build sales pipeline.
• Assist in the selling of new season tickets, partial plans, groups, and maintenance.
• Track and document customer complaints and assist in finding a resolution and following up with the customer after action is taken.
• Respond to incoming phone calls to be sure they are answered quickly and efficiently.
• Maintain a functional and organized workspace.
• Maintain a level of knowledge of programs and events to adequately assist customers.
• Assist in bulk mailings to STMs or other ticket purchasers.

Skills

Outbound calling

CRM systems

MS Office

Communication

Organization

Tools

TicketMaster

Archtics

KOR CRM

Job description

The Account Executive (AE), Membership Service performs ticket sales, retention and customer service activities as it relates to season ticket accounts and general ticket-related services. The AE, Membership Service will assist in retaining Season Ticket Members (STM) through selling of tickets for all events, handling customer inquiries, and providing outstanding customer service.

Duties & Responsibilities

• Establish and maintain client relationships that will result in client satisfaction and retention
• Provide excellent customer service to prospects and current clients
• Meet and/or exceed annual retention and sales goals as provided by Ticket Operations Leadership
• Make a minimum of 60 outbound phone calls per day to strengthen customer relationships
• Maintain accurate and detailed records of all current client and prospects within CRM system
• Active involvement in the community to continually build sales pipeline
• Assist in the selling of new season tickets, partial plans, groups, and maintenance
• Track and document customer complaints and assist in finding a resolution and following up with the customer after action is taken
• Respond to incoming phone calls to be sure they are answered quickly and efficiently
• Maintain a functional and organized workspace
• Maintain a level of knowledge of programs and events to adequately assist customers
• Assist in bulk mailings to STMs or other ticket purchasers
• Other duties as assigned

Minimum Qualifications for the Position:

• Minimum of 1-3 years of sports sales and/or service experience
• Proficient in Microsoft Office products (Outlook, Word, Excel). Experience with TicketMasters, Archtics, KOR CRM system(s), a plus.
• Strong organizational, time management, and problem-solving and decision-making skills
• Excellent oral and written communication skills
• Ability to work non-traditional hours including nights, weekends, and holidays as needed.

Compensation

The base hourly rate for this role is $16.83. Account Executives, Membership Services may earn additional commission based on renewal percentages and targets.

Benefits & Incentives

• Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.
• Investments: 401(k) with employer matching; annual discretionary defined employer contributions
• Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
• Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
• Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more.

Hockey Western New York, LLC is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.