SDS RX Lead Dispatcher

DHL Supply Chain; Tampa (FL); On-site; Confidential; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

PTO and holidays

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

SDS Rx, Powered by DHL, a nationwide courier specializing in nuclear medicine transport, is seeking a Lead Dispatcher in the United States. The role focuses on monitoring and dispatching in a time-efficient and cost-effective manner, with escalation of concerns to the Customer Service Manager.

Strong communication and route knowledge are essential. The ideal candidate will have 2+ years in customer service, proficiency in dispatch software (E-Courier), and excellent problem-solving and

Qualifications

• 2+ years of Customer Service Experience
• Excellent knowledge of management methods and techniques
• Dispatching with emphasis on cost effectiveness and time efficiency
• Maintain current knowledge of routes and locations to assure timely service and accurate information
• Address problems by transmitting information or providing solutions
• Interact with staff in a professional manner
• Utilize critical thinking skills
• Utilize tracking/dispatching software — E-Courier
• Maintain regular attendance and dependability
• Excellent written and verbal communication and interpersonal skills
• Excellent computer skills including data entry and documentation

Responsibilities

• Monitor and dispatch in a time-efficient and cost-effective manner
• Transmit any concerns or issues to the Customer Service Manager

Skills

Customer Service

Time Management

Communication

Critical Thinking

Multi-tasking

Data Entry

Problem Solving

Interpersonal Skills

Analytical Skills

Route Knowledge

Tools

E-Courier

Job description

An exciting opportunity awaits you at SDS Rx, Powered by DHL! We are a leading nationwide courier company, specializing in the transport of nuclear medicine. Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time. The core responsibilities of this role include: monitoring and dispatching in a time-efficient and cost-effective manner and transmitting any concerns or issues to the Customer Service Manager.

Position: Lead Dispatcher

Shift: Tuesday-Saturday 12p-8p

The ideal candidate will also possess the following skills and/or experience:

• 2+ years of Customer Service Experience.
• Excellent knowledge of management methods and techniques.
• Ensure that dispatching is completed with emphasis on cost effectiveness and time efficient manner.
• Maintain current knowledge of routes and locations to assure timely service and accurate information.
• Address problems and requests by transmitting information or providing solutions.
• Interact and communicate with staff in a professional manner.
• Utilize critical thinking skills.
• Utilize tracking/dispatching software — E-Courier.
• Maintain regular attendance and dependability.
• Have excellent communication skills both written and verbal, and interpersonal skills.
• Have excellent computer skills, including but not limited to data entry, documentation skills, organization.
• Have excellent analytical and problem-solving skills.
• Ability to manage multiple projects concurrently, multi-tasking.

Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

SDS RX Lead Dispatcher (US)