SDS RX Lead Dispatcher

supply-chain; Tampa (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

SDS Rx, Powered by DHL, is seeking a Lead Dispatcher to monitor and dispatch deliveries efficiently, ensuring cost-effective operations and timely communications. The role requires strong customer service experience and the ability to coordinate with the Customer Service Manager on issues.

The ideal candidate will possess good route knowledge, problem-solving abilities, and excellent communication. A professional, organized approach with proficiency in data entry and computer skills is essential

Qualifications

• 2+ years of Customer Service Experience.
• Excellent knowledge of management methods and techniques.
• Strong communication and interpersonal skills.
• Proficient computer skills and data entry.

Responsibilities

• Monitor and dispatch in a time-efficient and cost-effective manner.
• Transmit concerns or issues to the Customer Service Manager.
• Maintain current knowledge of routes and locations for timely service.
• Address problems and requests with solutions.
• Communicate professionally with staff; multi-task on projects.

Skills

Customer service

Time management

Communication skills

Analytical thinking

Problem solving

Multitasking

Data entry

Documentation

Organization

Critical thinking

Team communication

Dispatch software

Tools

E-Courier

Job description

An exciting opportunity awaits you at SDS Rx, Powered by DHL! We are a leading nationwide courier company, specializing in the transport of nuclear medicine. Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time.

The core responsibilities of this role include: monitoring and dispatching in a time-efficient and cost-effective manner and transmitting any concerns or issues to the Customer Service Manager.

Position: Lead Dispatcher

Shift: Tuesday-Saturday 12p-8p

The ideal candidate will also possess the following skills and/or experience:

• 2+ years of Customer Service Experience.
• Excellent knowledge of management methods and techniques.
• Ensure that dispatching is completed with emphasis on cost effectiveness and time efficient manner.
• Maintain current knowledge of routes and locations to assure timely service and accurate information.
• Address problems and requests by transmitting information or providing solutions.
• Interact and communicate with staff in a professional manner.
• Utilize critical thinking skills.
• Utilize tracking/dispatching software — E-Courier.
• Maintain regular attendance and dependability.
• Have excellent communication skills both written and verbal, and interpersonal skills.
• Have excellent computer skills, including but not limited to data entry, documentation skills, organization.
• Have excellent analytical and problem-solving skills.
• Ability to manage multiple projects concurrently, multi-tasking.

Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

SDS RX Lead Dispatcher (US)